Question 1

How do I get the most accurate speed test?

Accepted Answer

The extreme top speeds offered by Ignite Internet 8 Gigabit service are faster than can be captured by an individual speed test on a WiFi connection to a single device. The service is designed for the hyper-connected household with bandwidth to spare for over a hundred devices online at the same time. And while the latest generation of devices are capable of faster speeds, a typical mobile phone may only support up to 350 Mbps over WiFi.

For your most accurate speed test results, connect several of your most advanced devices to your Ignite Internet service, including one or more directly to the Ethernet switch provided using quality Cat6a Ethernet cables capable of multi-Gigabit speeds. For any devices connected via WiFi for the speed test, remove sources of signal interference if possible. Turn off any devices not connected for the speed test and any apps running in the background for the rest.

Run the speed test simultaneously on the designated devices and add the results together for an estimate of your total speed to the home.

Question 2

How do I use the Ethernet switch provided with my Ignite Internet 8 Gigabit service?

Accepted Answer

The Ethernet switch provided offers advanced speeds and flexibility with multiple copper Ethernet ports, each port capable supporting speeds of up to 10 Gigabits per second for a single device (subject to internet subscription and end device capabilities).

Ensure that quality Cat6a Ethernet cables are used to enable the full speed capability and keep in mind that each port offers a distinct public IP address resulting in an independent connection for each device.

The Ethernet switch can be used to directly connect devices such as gaming consoles, workstations, or entertainment systems, as well as the Ignite WiFi Gateway modem which offers additional Gigabit Ethernet ports and the world’s most powerful WiFi technology – WiFi 6E - to connect wired and wireless devices.

Devices connected to the Gateway can also communicate with one another on a single network and enjoy the added 24/7 protection of Advanced Security² and other features of the Ignite WiFi Hub app.

Question 3

How can I get Gigabit speeds over WiFi with WiFi 6E?

Accepted Answer

The Ignite WiFi Gateway (Gen 3) modem features WiFi 6E, the world’s latest and fastest WiFi technology. To take advantage of multi-Gigabit speeds over WiFi, you’ll need a WiFi 6E- capable device, an Ignite Internet Gigabit or above internet subscription , and an optimized WiFi connection. In addition to supporting Gigabit speeds, WiFi 6E also offers super responsiveness with ultra-low lag, and more reliable connections through less signal interference.

(The Ignite WiFi Gateway is also backwards compatible to support older devices that are only compatible with previous generations of WiFi technology.)

Question 4

Can I use my own WiFi router?

Accepted Answer

Rogers Ignite WiFi Gateway modems are tested and certified for Ignite Internet services, backed by our Ignite WiFi Satisfaction Guarantee. While you can choose to connect your own WiFi router or other networking equipment, we would not be able to provide full troubleshooting or support.

The Ignite WiFi Gateway (Gen 3) modem features WiFi 6E – the world’s most powerful WiFi technology for the latest devices. However, if a separate WiFi router is connected to the Ethernet switch provided with your Ignite Internet 8 Gigabit service, there will be multiple WiFi networks broadcast in the home. Keep in mind that devices connected to one WiFi network will not be able to communicate directly/locally to devices connected to the other WiFi network.

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