More fibre-power is coming your way

Bringing more reliability to your connected home

This is the start of something big

Double the Capacity

With this updated fibre internet, Rogers customers can enjoy stronger service that supports even more devices – from gaming consoles to tablets to smart home technology.

Improved Reliability

We’re continuing to invest in our network to deliver more reliable internet to your neighbourhood.

More Innovation

Stronger fibre-power means we’re getting ready for the future. Technology is always evolving, and we want to make sure you’re set for what comes next.

Frequently Asked Questions

I recieved a notification that you'll be enchancing your network in my neighbourhood. What will these updates mean for me?

Will the construction affect my services?

How long my services be down?

How will you let me know of my area's service interruption(s)?

4 weeks prior to the start of construction, we will send a letter to the primary account holder notifying you of the upcoming enhancements to your neighbourhood. Residents in the affected area will also receive a door hanger if they live in a house, or a lobby notice if they’re in an apartment building or condo.

5 business days prior to your first scheduled outage, we will send an email or text to the primary account holder advising you of the upcoming outage.

2 business days prior to your first scheduled outage we will notify you by phone or text message to the primary contact number advising you of the upcoming outage.

Should there be a need for second outage, we will notify you the same way 2 days prior.

Will you need to access my property during construction?

Will all my services stop working while you are completing these enhancements?

Rogers customers with TV, Internet or home phone services: Yes, all of your services will be unavailable during the planned outages.

If you’re not a Rogers customer, but your network provider uses the Rogers network to provide your services, you may need to contact them to receive more information about the impacts our enhancements may have. Otherwise, there won't be any impact on your service.

For Smart Home Monitoring, security features such as alerts for motion sensors will remain active by using the cellular backup. However, during the outage, you’ll be unable to use the mobile app or online portal to control lighting, appliances, door locks and thermostats, but you can control these via your touchpad. Also, during the outage, no photos or videos will be captured and live stream will be unavailable.

Note: If you have a non-Rogers alarm system, you may need to contact your security provider to discuss your options if your alarm requires a landline or internet connection to work.

Will Rogers repair any damages done to my property during construction?

Experience the next generation of entertainment

Ignite Internet and Ignite TV are made for each other. Build a bundle, and you’ll wonder how you ever lived without it.

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