More fibre-power is coming your way

As part of the construction process, you will experience up to 2 planned outages on your Rogers residential or small business services (TV, Internet, Home Phone and Smart Home Monitoring).

There will be 2 planned service interruptions between 8am and 4pm. However, we’ll notify you ahead of time with an automated message.

We work on municipal property with the city’s permission. Should we need access to private property, we will reach out for consent in advance.

Rogers customers with TV, Internet or home phone services: Yes, all of your services will be unavailable during the planned outages.

If you’re not a Rogers customer, but your network provider uses the Rogers network to provide your services, you may need to contact them to receive more information about the impacts our enhancements may have. Otherwise, there won't be any impact on your service.

For Smart Home Monitoring, security features such as alerts for motion sensors will remain active by using the cellular backup. However, during the outage, you’ll be unable to use the mobile app or online portal to control lighting, appliances, door locks and thermostats, but you can control these via your touchpad. Also, during the outage, no photos or videos will be captured and live stream will be unavailable.

Note: If you have a non-Rogers alarm system, you may need to contact your security provider to discuss your options if your alarm requires a landline or internet connection to work.

Yes, if there is damage to your property as a result of our network enhancement, Rogers will make sure your property is left in the same condition in which we found it when the work is complete.