Question 1

Can I roam in different countries with On the Go?

Accepted Answer

No, all 5GHI devices will only operate on the Rogers network domestically and cannot roam out of country.

Question 2

How long does the battery last on my On the Go device?

Accepted Answer

While this will depend on usage, it is expected that the battery can last more than 12 hours.

Question 3

Where can I use my On the Go internet device?

Accepted Answer

Use it anywhere you need internet within the Rogers network: in the car, in your RV, at cafes, at home. It’s a portable device that you can take with you.

Question 4

How do I turn the device on/off?

Accepted Answer

Press and hold the power button for three seconds.

Question 5

Why did my portable WiFi device turn off?

Accepted Answer

To save battery, the device automatically shuts down if no devices are connected and there is no activity for two hours.

On the Go Internet

FAQs About On the Go Internet