Ignite WiFi Satisfaction Guarantee – Home WiFi You Can Depend On

A family enjoys Ignite Internet, backed by Ignite WiFi Satisfaction Guarantee

Our Ignite WiFi Satisfaction Guarantee

We’re committing to delivering our most reliable home WiFi coverage to ensure our Rogers Ignite customers are always connected. From your first setup to ongoing proactive support, we’ll ensure you’re consistently satisfied with your WiFi!

Get our most reliable and secure WiFi experience

Powerful WiFi technology

Get our strongest, most secure WiFi for all your connected devices with the most powerful modem,¹ WiFi pods if determined needed to help ensure wall-to-wall coverage, and a best-in-class WiFi app.

Ultimate service experience

Enjoy ongoing support with easy, worry-free installation, proactive WiFi health check tools and expert technical support. Plus, in-home visits within 24 hours if determined needed to ensure your WiFi is performing at its best.

The Ignite WiFi Gateway modem delivers a dependable network for wall-to-wall WiFi

Powerful WiFi in every corner

Enjoy reliable wall-to-wall WiFi coverage in your home with our latest Ignite WiFi Gateway modem featuring WiFi 6, the most powerful WiFi technology, plus WiFi pods if determined needed for superior home coverage.

Ignite WiFi Hub is a streamlined app and website that lets you control your home network from anywhere

Ongoing proactive support

Ensure your WiFi is always performing at its best with tools to proactively monitor your home network. Plus, our expert support team is available 24/7 through online Live Chat in the Ignite WiFi Hub app² or you can contact us for remote video assistance. In-home technician visits are also available within 24 hours to provide additional troubleshooting and WiFi equipment if determined needed.

Proactive Monitoring helps us stay ahead of potential issues

Best-in-class WiFi app

Ignite Internet comes with the Ignite WiFi Hub app – so you can easily optimize your home WiFi network with WiFi health check tools and more. Plus, stay protected with automatic blocking of online threats with the Advanced Security³ feature to help safeguard all your connected devices.

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Get stress-free WiFi for your life online, from video calls to gaming and everything in between.

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FAQs

Have questions about the Ignite WiFi Satisfaction Guarantee? We have answers!

Which services are backed by the Ignite WiFi Satisfaction Guarantee?

Our Ignite Internet packages and bundles featuring the Ignite WiFi Gateway modem are backed by the Ignite WiFi Satisfaction Guarantee. This means you can enjoy our best WiFi yet, with powerful coverage through advanced WiFi technology, personalized WiFi security and control with the Ignite WiFi Hub app and Proactive Monitoring of the Rogers network to help stay connected. Strong, secure home WiFi you can depend on - it’s our guarantee.

How does the Ignite WiFi Satisfaction Guarantee deliver powerful WiFi?

The Ignite WiFi Gateway modem offers our best WiFi yet with advanced technology for strong coverage throughout your home. The Ignite WiFi Hub app provides step-by-step on-screen instructions to install your modem and maximize your WiFi, then tests your home connection to complete the setup. In-home technician visits are also available within 24 hours to provide additional troubleshooting and WiFi equipment if determined needed. Plus, as your needs grow and change, you can test your WiFi devices at any time right from your smartphone using tools available in the Ignite WiFi Hub app. You can also access expert help 24/7 through online chat, or contact us for remote video assistance.

How can you get help with my Ignite WiFi if you need it?

How can you get our most secure WiFi experience?

The Advanced Security feature which provides continuous cyberthreat protection for all devices connected to your home network. Plus, it helps prevent your family from accidentally visiting malicious sites that may contain malware, spyware, ransomware or viruses. With Advanced Security, there’s no need to install software on each device or remember to download regular updates. Simply activate the feature on the Ignite WiFi Hub app, and Advanced Security will begin monitoring your network for and alerting you to potential threats.

Chat with us about the Ignite WiFi Satisfaction Guarantee!

1 866-536-8243

Based on Ignite WiFi Gateway (Gen 2) modem with Wi-Fi 6 technology, available with Ignite Internet 500u and above for Rogers fibre-to-the-home and fibre-to-the-neighbourhood service areas and can be provided with other Ignite Internet packages through tech support.
Access to Ignite WiFi Hub requires Ignite Internet from Rogers, the Ignite WiFi Gateway modem, a MyRogers account and a compatible iOS or Android device.
When enabled in the Ignite WiFi Hub app, the Advanced Security feature helps reduce the risk of your connected devices accessing known sources of malware, spyware, bots, phishing as well as unauthorized or suspicious access attempts to your smart devices while connected to your home WiFi network. Advanced Security does not guarantee protection from all online threats and this feature may experience disruption, inaccurate results, and other limitations impacting performance. See FAQs about Advanced Security | Ignite WiFi Hub (rogers.com) to learn more, including how to disable Advanced Security to access blocked websites.