How it works
Prepare your device
Before trading in your device, you’ll need to back up its data and remove all personal account info (e.g.: Find My iPhone). You can keep any memory cards that remain.
Trade in your device
If you’re trading in your device online, mail us your device within 30 days of accepting your online quote. You will need your Rogers account number and your mobile number to complete the trade. If you’re trading in your device in-store, simply bring the device with you.
Enjoy your trade-in credit!
If you trade in your device online, a credit for the value of your trade-in will be applied to a future bill. If you trade in your device at a Rogers store, the value of your trade-in can be used to lower your monthly financing payments for your new device, or can be applied to a future bill or as an in-store credit towards a purchase of new accessories.
How to prepare your old phone before you trade it in
Back up your stuff
Save your photos, apps, files and contacts.
Reset your phone
Do a factory reset to remove your personal data.
Save your memory card
Remove any memory cards from your phone. You can keep them for yourself.