Q: What happens if I damage or lose my phone?

If you’re enrolled in Premium Device Protection TM , you can have your phone repaired or replaced through that program (Note: loss and theft are not protected in Québec). Meanwhile, if you’re enrolled in Device Protection Lite TM , you can have your phone repaired. If you’re enrolled in AppleCare+, you are eligible to have your phone repaired or replaced for accidental out-of-warranty damage. Visit our Device Protection plans page for more information about each of these programs and their terms and conditions. Repaired or replacement phones from these programs will be accepted as part of the Upfront Edge program. Otherwise, you will need to pay back the Upfront Edge amount at the end of your 2-year Upfront Edge term (or when you upgrade your phone).

Question 1

What do I do with my phone at the end of Upfront Edge term?

Accepted Answer

You have two options:

You can return the phone in good working condition.
You can keep it and repay your Upfront Edge amount which will be charged to your next bill.

You can find the start- and end-dates for your Upfront Edge term in your Upfront Edge Terms and Conditions that was provided to you when you bought your device.

Question 2

What does 'good condition' mean?

Accepted Answer

Your device is in good working condition when it can power up to the home screen, accept a charge, and have the ability to perform a factory reset. The screen must be functional and cannot have any dark spots, blemishes, broken glass or cracked glass.

Please make sure to remove (or turn off) all accounts and passwords saved within the device (i.e., Find My iPhone, Google, Find My Mobile, and firmware passwords).

Keep in mind, we will not be able to accept a device that does not meet these requirements or that has been reported lost or stolen. If your device is not in good working condition, you will then need to repay the Upfront Edge amount.

Question 3

What happens if I damage or lose my phone?

Accepted Answer

What happens if I damage or lose my phone?

If you’re enrolled in Premium Device Protection_TM, you can have your phone repaired or replaced through that program (Note: loss and theft are not protected in Québec). Meanwhile, if you’re enrolled in Device Protection Lite_TM, you can have your phone repaired. If you’re enrolled in AppleCare+, you are eligible to have your phone repaired or replaced for accidental out-of-warranty damage. Visit our Device Protection plans page for more information about each of these programs and their terms and conditions. Repaired or replacement phones from these programs will be accepted as part of the Upfront Edge program. Otherwise, you will need to pay back the Upfront Edge amount at the end of your 2-year Upfront Edge term (or when you upgrade your phone).

Details	With Upfront Edge	Without Upfront Edge
Full Price	$1200	$1200
Tax (10%)	$120.00	$120.00
Upfront Edge Amount	-$320.00	----
Financing Amount	$1000.00	$1320.00
Monthly device payments (incl. taxes)	$41.66/per mo Return your phone within 24 months or pay off Upfront Edge amount of $320.	$55.00/per mo After 2 years you keep the phone.

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