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Travel

Travel and roaming

Make travel and roaming simple. Keep your business connected so you can roam like home.

Travel and roaming

Stay connected from more than 125 destinations around the world, just like you do at home, with Roam Like Home on a Share Everything for business plan. Roam Like Home lets you talk, text and use data while you travel like you would on your regular monthly wireless plan for an additional flat roaming fee per day for up to 15 days per billing cycle. You can spend more time being productive and less time worrying about roaming fees.

Visit www.rogers.com/terms for full terms and conditions and list of eligible destinations.

Unlimited US and Canada talk and textGo borderless with the Canada+US <strong>Share Everything</strong> for business plan. You can stay connected, worry-free, across Canada and the US. Talk, text and use your plan&rsquo;s data just like you do at home. One plan that keeps you confidently connected across two countries.<sup>2</sup>Learn MoreTravel_AdUnit/small-business/products-and-solutions/wireless/plans-and-pricingrogers-smb-new/products-and-solutions/wireless/plans-and-pricing/travelonfalsefalsecomponent.dca.promoCarouselImage.[SM_USERDN] = [] [User-Agent] = [CCBot/2.0 (https://commoncrawl.org/faq/)] [Accept-Encoding] = [gzip] [True-Client-IP] = [54.84.236.168] [X-dynaTrace] = [FW1;1970801308;1958834573;264930356;2;1958834573;264930356;3] [SM_SDOMAIN] = [.rogers.com] [SM_AUTHTYPE] = [Not Protected] [X-WebLogic-KeepAliveSecs] = [30] [Proxy-Client-IP] = [54.84.236.168, 23.48.39.118] [X-dynaTrace-Application] = [Rogers.com+Business] [Cookie] = [dtCookie=2B0EACE5AFCF717A2BBCA2ACBD87FEB3; TLTSID=7C8E7546003A1000AF0E8AFFE905CC81; TLTUID=7C8E7546003A1000AF0E8AFFE905CC81] [Akamai-Origin-Hop] = [2] [Accept] = [text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8] [Connection] = [Keep-Alive] [Host] = [www.rogers.com] [Pragma] = [no-cache] [x-dtinit] = [true] [X-WebLogic-Force-JVMID] = [-1918283329] [Via] = [1.1 v1-akamaitech.net(ghost) (AkamaiGHost), 1.1 akamai.net(ghost) (AkamaiGHost)] [TE] = [chunked;q=1.0] [X-Akamai-CONFIG-LOG-DETAIL] = [true] [Cache-Control] = [no-cache, max-age=0] [X-Forwarded-For] = [54.84.236.168, 23.48.39.118] [SM_TRANSACTIONID] = [0000000000000000000000001170090a-58b9-5c14ac38-bdf2700-6c6c1135f891] [SM_USER] = [] products-and-solutions/wireless/plans-and-pricing/travelon2B0EACE5AFCF717A2BBCA2ACBD87FEB37C8E7546003A1000AF0E8AFFE905CC817C8E7546003A1000AF0E8AFFE905CC81

What country are you traveling to?

    On a Share EverythingTM for business plan?

    ROAM LIKE HOME

    Use your phone just like you do in Canada: enjoy Roam Like Home at $/day.


    Don’t have a Share Everything for business plan or the destination isn’t included under Roam Like Home?

    TRAVEL PACKS

    We’ve still got you covered with the following travel packs.


    PAY PER USE

    Travel packs don’t fit your needs, or aren’t available* for your destination?  See Pay-Per-Use rates below.

    Voice $ per min
    SMS $/SMS
    Data $ per MB

    Tips and Tricks For Travelling with your Smartphone

     

    • Disable auto-play of videos on social media apps by changing the app settings.
    • Connect to Wi-Fi for activities that use a lot of data, such as streaming videos, downloading apps or checking maps.
    • Consider downloading a VPN app if you’re concerned about public Wi-Fi security.
    • Limit use of location services. Some apps use your current location to help make them more convenient, but turning off location services will save you data.
    • Fully close your apps when you're not using them and turn off app push notifications.
    • Turn off push email notifications so your device is not constantly looking for emails to download.
    • To prevent roaming charges completely when travelling, put your phone on Airplane or Flight mode. If you still want your device available for calls or texts, turn off data roaming.
    • Monitor and manage your wireless data usage by using the MyRogers app on your smartphone.
    • Make sure you have a screen lock in place in case your phone is stolen. You can also install apps that will track your phone if it is stolen or lost.
    • Turn off Auto Synch, which checks for app updates.
    • Use a solid case for your phone. You’ll be on the move a lot and should protect your device.
    • Back up your data before you leave on your trip in case your device gets damaged or stolen.
    • If you’re travelling to a country where you don’t know the language, download a good translation app before you leave. You can also download apps that calculate currency conversions.
    • Download useful travel apps that can help you sightsee or find and book local restaurants.

     

    Have a question about Rogers travel plans? Here are answers to some of the most frequently asked questions:

     

    • •    Roam Like Home is a pay-per-use rate that allows you to use your phone like you do at home in over 125 destinations around the world with an eligible plan for an additional flat roaming fee per day for a maximum of 15 days per monthly bill.

       

      What you get

      •    Access to all the data and unlimited talk and text included in your wireless monthly Share EverythingTM for business plan when you use your device in a Roam Like Home destination.
      •    Unlimited calling and texting to numbers in the destination you're visiting and to Canadian numbers. For example, if you're in New York and call Los Angeles, you'll be covered by Roam Like Home's daily fee (this is considered a "local call" within the destination of the U.S.) with no additional long distance charges.
      •    All other calls and texts are charged at standard long distance rates for wireless devices as if you made them from Canada. For example, if you're in the U.S. and you call a number in France, you'll be charged standard long distance rates because you made a call outside your current Roam Like Home destination. To view long distance rates, visit our Add-Ons page and select Long Distance Rates by Country.

       

      Daily fee details

      •    Only $7/day when roaming in the U.S. and $12/day when roaming in any other eligible destination.
      •    You’re only charged on days you use your device (make/receive a call, send a text, use data) for a maximum of 15 days per monthly bill.
      •    The daily fee covers you for 24 hours from the time you use your device regardless of time difference.
      •    The daily fee applies to each device that uses Roam Like Home.

       

      Using Roam Like Home on extended trips

      •    If you take an extended trip, you’ll only be charged for a maximum of 15 days per monthly bill (U.S at $7/day or any other eligible destination at $12/day).
      •    Any additional days you use Roam Like Home within the same monthly bill period will be free of charge.
      •    Find your monthly bill date at the top of your paper bill, or online at Business Self-Serve.

    • Roam Like Home availability

      Roam Like Home is available for individuals and small businesses on a Share Everything or Share Everything for business plan.

       

      Activating Roam Like Home

      If you signed up for a Share Everything for business plan after November 2014, Roam Like Home has already been automatically activated on your account. If you're unsure if Roam Like Home is already available with your plan, you can check your eligibility by texting travel to 222. If you signed up for a Share Everything for business plan before November 2014 and have multiple devices on your plan, you'll need to activate each device separately. Remember that there are no additional fees to have Roam Like Home on your account.

       

      Roam Like Home confirmation message

      Once you arrive at your Roam Like Home destination, you'll automatically receive a text message confirming that you are ready to use Roam Like Home and the daily fee you will pay. When you receive that message, no further action is needed and you're free to use all the data and unlimited talk and text from your Share Everything for business plan.

    • To find out if a destination is covered by Roam Like Home, enter your destination into the Travel page search.
    • If you travel to a country where Roam Like Home is not available, you have a few options for using your device while there:

      Travel Packs

      If your destination has Travel Packs available, then you can purchase a set amount of talk and text with (or without) data to use your device in that destination for a maximum of 31 days. To see if your destination has Travel Packs available, text travel to 7626 from your wireless device or enter your destination into the Travel page search.

       

      Standard pay-per-use roaming rates

      If you choose not to purchase a Travel Pack (or one is not available), you can use your device abroad and be charged standard pay-per-use roaming rates. To view current pay-per-use roaming rates for a specific destination, enter your destination into the Travel page search.

       

      Premium Destinations
      If you visit a Premium Destination (Cuba, Lebanon, French Polynesia, Palau as well as airplane and cruise ship roaming), you'll be charged standard pay-per-use roaming rates. To determine if you are visiting a Premium Destination, enter your destination into the Travel page search.
    • Yes, because the daily Roam Like Home fee covers you for 24 hours from the time you start using your device, regardless of time difference.


      Keep in mind: If you travel between the U.S. and another Roam Like Home destination outside the U.S. within 24 hours and you use your device in both places, then you will be charged twice (once for roaming in the U.S. and once for roaming in another eligible destination). When you are charged the second time, you will be covered for the next 24 hours.

    • Yes. When you use Roam Like Home on extended trips you’ll only pay the daily fee for a maximum of 15 days per monthly bill. If you use Roam Like Home in a destination for more than 15 days during the same billing cycle, you will not incur additional daily fees.

      Keep in mind: The 15 day maximum Roam Like Home fee applies separately to the U.S and all other eligible destinations. For example, if you spend 15 days in the U.S. and then 17 days in Mexico within one monthly bill period, you’ll be charged 15 days for the U.S. and 15 days for Mexico.
    • The daily fee includes all of the following:

      •    Full use of the data included in your monthly plan.
      •    Call and text Canadian numbers just as you would at home on your monthly plan, as well as numbers in the eligible destination you’re visiting.
      •    Checking your voicemail.
      •    If your plan includes unlimited local calling after 6 p.m., you’ll be able to make and receive unlimited calls to/from all Canadian numbers and to local numbers within the destination you’re visiting after 6 p.m. local time.

       

      Important:

      •    Any usage (data, talk and text) that exceeds the allotted amounts in your monthly wireless plan will be charged at the overage rate applicable to your plan.
      •    Any calls and texts you make to other countries (e.g. you call France while in Italy) are charged at standard long distance rates as if you made the call from Canada.

    • When family and friends call you when you’re using Roam Like Home (i.e. call from Canada, inside the Roam Like Home destination, or any other country), the call will be made as if they are calling you while you’re in Canada. Whether or not the person reaching you incurs long distance or airtime charges for the call will depend on their specific phone plan.


      Keep in mind that you will not be charged the Roam Like Home daily fee for incoming texts from family and friends — no matter where they are in the world.

    • If you have more than one device under your wireless plan, the daily fee applies to each device used in a Roam Like Home destination.
    • There’s no need to remove Roam Like Home when you return to Canada. There are no additional fees to have it on your plan, and you’ll only be charged for Roam Like Home when you use your device in an eligible destination.
    • Yes, you can use your wireless device on many cruise ships, but Roam Like Home and Travel Packs are not available on cruise ships. Your only Rogers roaming option is standard pay-per-use roaming rates. To view current roaming rates for cruise ship networks, enter “Cruise Ships” into the Travel page search.


      Important information about roaming on cruise ships:

      •    When you are near land or coming into port, your device may automatically connect to a network within a country. If that country is covered by Roam Like Home, then Roam Like Home rules apply (See our What is Roam Like Home? FAQ).
      •    The cruise ship network is turned on once the ship is at sea and usually shuts down when the ship is within 20 kilometres of land.
      •    Your cruise ship may not have roaming available.

    • Yes, you can use your wireless device in Cuba, but Roam Like Home or Travel Packs are not available. Your only Rogers roaming option is standard pay-per-use roaming rates. To view current roaming rates for Cuba enter “Cuba” into the Travel page search.
    • You can buy a Travel Pack before you leave for your trip, or after your arrival.

       

      Buy before you travel

      If you want to buy a Travel Pack before your trip, you have several options:


      •    Option A: Text “travel” to 7626, follow the link in the reply text and the onscreen instructions.
      •    Option B: Open the MyRogers app, tap the wireless number that you'd like to add a Travel Pack to, then, under Manage My Phone, tap “Travel”.
      •    Option C: Visit our Add-Ons page from a web browser, enter your destination and select “Ways to Buy”.


      Important: Keep in mind that Travel Packs are valid for 31 days from date of purchase.

       

      Buy when you arrive

      You can also buy a Travel Pack when you arrive at your destination. You'll receive a confirmation text message with instructions on reviewing your options and purchasing a Travel Pack. Keep in mind that wherever your travels take you, you can always review and make changes to your Rogers services without incurring any roaming fees.

    • What you'll get

      Depending on the Travel Pack you select, you'll get a set amount of talk and text (with or without data) to use within 31 days of purchase. Once you purchase the Travel Pack, you are set to use your device when you arrive at your destination. The Travel Pack will automatically be removed from your account when the 31 days have passed.

       

      Track your usage

      You can track your data usage for the Travel Pack by texting usage to 333 on your mobile device. Notification text messages are also sent as you use up your data (sent at 90 percent and 100 percent of your data usage). You'll also receive text messages if you are charged $30 and $90 in overage fees.


      Unfortunately, usage alerts for voice and texts are not available because we rely on our roaming partner networks to provide this information. As a result, there is a delay in receiving this information, which means we can't provide it to you in real time.

       

      If you didn't buy enough coverage while away

      If you use the entire amount of talk, text or data in your Travel Pack and decide you need more, you can purchase a new Travel Pack by texting “travel” to 7626 on your wireless device.

    • To access your voicemail while roaming, hold down 1. You might be asked to enter your 10-digit wireless number before your voicemail PIN. You might not see the voicemail indicator light or notification in real-time, but you'll receive all your voicemails. You'll be charged applicable roaming fees for checking your voicemail.
    • Dialling a local number in the destination you're visiting

      [+] [country code] [area code] [phone number]


      For example, if you're in Cancun, Mexico, and you need to call the local number 998 555-1234, you would enter the following into your phone: +52 998 555-1234.
      •    To dial +, hold down 0 until the plus symbol (+) appears. You can also replace + with 011, and dial: 011 52 998 followed by the 7-digit phone number.
      •    To find out the country code for the country you're visiting, go to HowtoCallAbroad.com.

       


      Calling Canada from the U.S.


      •    1 [area code] [phone number]
      •    Dial 1, followed by the 3-digit area code and the 7-digit phone number.
      •    For example, to call a Canadian number (e.g. 416 123-4567) from anywhere in the U.S., dial 1 416 123-4567.

       

      From overseas

      •    [+] 1 [area code] [phone number]
      •    To dial a Canadian number from overseas, hold down 0 until the plus symbol (+) appears, then enter 1. Complete the number by entering the 3-digit area code followed by the 7-digit phone number.
      •    For example, to call 416 123-4567 from overseas, dial +1 416 123-4567.

       

      Checking voicemail

      To access your voicemail while roaming, hold down 1.
      •    You may be asked to enter your 10-digit wireless number before your voicemail PIN.
      •    You may not see the voicemail indicator light or notification in real time. Don’t worry, you'll still receive all your voicemails.
      •    You will be charged the Roam Like Home daily fee for checking your voicemail.


      Making an emergency call

      Each country has its own emergency number (typically 9-1-1 or 1-1-2). Before your trip, confirm the emergency number for the country you'll be visiting. In most cases, you won't need to dial a special area code before the emergency number.

       

      Contacting Rogers

      You can reach us from your wireless device from any country for free by dialling +1 514 734-7699. To dial +, hold down 0 until the plus symbol (+) appears.

    Speak to a Small Business Specialist link rui-icon-person-call-v2 1 866 306 2333 tel:18663062333 Travel_TFN boldChat rui-icon-live-chat Travel_Chat 6969073094814832621 link rui-icon-locator-v2 Find a store /small-business/support/storelocator Travel_Store
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