Four solutions to help customers reach you by phone

September 28, 2018 Jaclyn Law
@jaclyn-law
Technology - Sep. 14, 2018

Four solutions to help customers reach you by phone

A cloud-based communications system helps you do much more than simply answer a call.

 

What do customers do when they have a question, concern or complaint? Very often, they call your business. And when they do, they want to speak to someone, not wait on hold or leave voicemail after voicemail. Quickly connecting customers to employees who can help them is essential for your business to succeed. How can you keep those lines of communication open?

A cloud-based communications system offers impressive flexibility. You can assign multiple phone numbers to one line. You can also add an existing desk phone number to a new device.

Business phone systems have been around for decades, so you might assume they have nothing new to offer. But thanks to innovations in wireless communications and cloud computing, the humble office phone has been eclipsed by newer technologies that businesses would be wise to take advantage of.

Here’s how a cloud-based communications system can help you keep customers satisfied:

Make each phone line work harder

A cloud-based communications system offers impressive flexibility. You can assign multiple phone numbers to one line. You can also add an existing desk phone number to a new device. Customers only need to know one number to reach you anywhere. And here’s another neat feature offered by some systems: if you do business in other regions, you can choose numbers local to those areas – and, of course, add them to devices so that your business appears larger than it is.

Have all your bases covered

If a customer calls and the person they’re trying to reach isn’t available to answer, the system can re-route the call to other team members’ phones – as many as necessary until someone picks up. This hunt group feature saves your customers the hassle and irritation of getting voicemail or being put on hold, which isn’t fun no matter how upbeat your on-hold music is.

With a cloud-based system, calls can move seamlessly between your mobile and office phone, computer and tablet.

Direct calls to many lines at once

Expecting an important call? A simultaneous ring feature puts calls through to multiple devices – your choice of desk phones, smartphones or softphones on desktop computers, laptops and tablets – at the same time, giving your customers a better chance of reaching someone quickly.

Power up your call transfers

Gone are the days when you could only transfer calls from one extension to another. With a cloud-based system, calls can move seamlessly between your mobile and office phone, computer and tablet.

With these features and more, a cloud-based communications system is the ideal solution for businesses that strive to be flexible, efficient, responsive and mobile. Your customers will thank you.

Ready to increase your marketing reach? Make customers more aware of your company by boosting your brand.

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About the Author

Freelance writer Jaclyn Law's clients include businesses, non-profit organizations, websites and media. She frequently writes about entrepreneurship, and her work has appeared in The Globe and Mail, CPA Magazine and Rogers Connected for Business.

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