Protect new employees’ mobile devices from cybercriminals quickly and efficiently

If you have Symantec Endpoint Protection Cloud delivered by Rogers, here’s how to create new accounts quickly—and without IT expertise.

A group of woman conversing and holding electronic devices

With Symantec Endpoint Protection Cloud (SEP Cloud), your organization can safely use public Wi-Fi and insecure guest Wi-Fi networks for maximum productivity on the go without worrying cybercriminals exploiting your mobile devices—and you don’t need to be an IT guru to set it up or maintain it.

One of the first and most important steps to getting your solution up and running is creating user accounts. This may sound daunting, especially if you have a lot of users to set up, but it’s easier than you think. Here’s a quick summary of what to do.

Everyone has a role to play

Everyone with access to SEP Cloud is assigned a role. This allows staff of all levels to make appropriate changes to their accounts, saving IT staff and managers time spent effecting simple changes.

For example, anyone designated a basic "user" can enroll their own devices – whether it’s corporately paid for or BYOD – from a basic webpage accessible from any connected device. “Administrators,” are given additional privileges, including the ability to manage and assign new users, devices and policies.

Meanwhile, “account administrators,” have access to everything. They can add new administrators and manage the company's SEP Cloud subscriptions. There's no need to involve anyone else at this level. You can do everything on your own, from wherever you happen to be.

Options when adding new users

Account administrators and administrators both have the ability to assign someone the basic “user” role, and there are two ways of doing this:

  • Manually create a single new user

If you’re simply adding one new user, there are just a few short steps to follow that involve entering some basic identification data and the new user accepting an invitation. It takes just a few minutes – no more difficult than setting up a new social media account.

Once a new user is created, you can always jump back into the system to tweak settings as necessary. Roles can be modified, and user groups can be created and updated, each with their own security policies appropriate to their responsibilities within the company.

Plus, if you don't want to spend time mucking about with policy rules, SEP Cloud offers a default policy that should satisfy the needs of most small- to mid-sized businesses.

To learn more about creating user accounts, click here.

  • Create multiple users at once

Have you recently hired several people who need to abide by the same security policy? Don’t worry. There’s no need to create new accounts for each of them one by one. SEP Cloud provides Excel and CSV templates you can download, fill in with some basic information for each new user, then import back into the system, creating new accounts for all new users at once.

Each user is then sent an automatic invitation email through which they can activate their account. Who’s accepted the invitation is tracked, and automatic reminder emails can be utilized as well. This method can also be used to update multiple existing user accounts.

To learn more about creating multiple user accounts, click here.

Setting up user accounts is just one example of how easy managing your SEP Cloud account can be. If you need further assistance, check out the Symantec Support page, or contact your Rogers account representative—and remember we have technical support available 24/7.

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