This content is for Rogers customers. If you’re a Rogers together with Shaw customer, view this version instead.
If you subscribe to Rogers services, you may be subject to the following administrative charges for administrative or account processing activities in connection with your consumer and small business account, as applicable. All charges are subject to change as well as applicable taxes.
| Name of Charge | Amount | Description |
|
Bill reprint charge |
$20.00 |
Charged when you request a bill reprint from Customer Care. |
|
Telephone number change fee |
$75.00 |
Applies to change your wireless number with an agent. Do it yourself for free online through your MyRogers account. |
|
Transfer of responsibility fee |
$75.00 |
Charged when you take over ownership of wireless services from another customer. This fee is applicable on a per line basis. |
|
Suspension/account processing fee* |
$75.00 |
Charged when your services are suspended for non-payment or when placed in a non-payment status. |
|
returned payment/cheque charge* |
$75.00 |
Charged when your preauthorized payment is denied or a cheque that you have sent to us has been returned, which could be due to NSF (Non-Sufficient Funds) in your account, ACL (Account Closed) or CNT (Cannot Trace). |
|
Rogers preferred program enrollment fee |
$75.00 |
Applies when a customer enrolls in the Rogers Preferred Program. |
|
Service call fee |
$75.00 |
Applies to residential service calls where the issue is not related to Rogers service or equipment |
|
Missed appointment fee |
$75.00 |
A charge is applied if: A technician arrives for a scheduled appointment and no one of the age of majority is present in the home. You deny the technician entry to your home or don't provide access to the equipment that needs to be repaired. You cancel or change your appointment with less than 24 hours notice, or if you aren't available when the technician arrives. |
|
Reconnection fee* |
$19.99 |
Charged for the reconnection of residential services when disconnected for non-payment. |
|
Shipping fee |
$25.00 |
Customers who select ship to home for their device or physical SIM will be charged the Shipping Fee. |
*Not applicable to Residents of Quebec.
