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Administrative Charges

If you subscribe to Rogers services, you may be subject to the following administrative charges for administrative or account processing activities in connection with your consumer and small business account, as applicable. All charges are subject to change as well as applicable taxes.

Name of Charge Amount Description
Bill Reprint Charge $20.00 Charged when you request a bill reprint from Customer Care.
Telephone Number Change Fee $50.00 Applies to change your wireless number with an agent. Do it yourself for free online through your MyRogers account.
Transfer of Responsibility Fee $50.00 Charged when you take over ownership of wireless services from another customer. This fee is applicable on a per line basis.
Suspension/Account Processing Fee* $50.00 Charged when your services are suspended for non-payment or when placed in a non-payment status.
Returned Payment/Cheque Charge* $50.00 Charged when your preauthorized payment is denied or a cheque that you have sent to us has been returned, which could be due to NSF (Non-Sufficient Funds) in your account, ACL (Account Closed) or CNT (Cannot Trace).
Rogers Preferred Program Enrollment Fee $50 Applies when a customer enrolls in the Rogers Preferred Program.
Core to Pre-Paid Migration Fee $10.00 Charged when migrating from a wireless post-paid to pre-paid service.
Service Call Fee $49.99 Applies to residential service calls where a technician is required.
Reconnection Fee* $19.99 Charged for the reconnection of residential services when disconnected for non-payment.

*Not applicable to Residents of Quebec.