Authorized users and what they can do

Account holders can assign authorized users to their existing Rogers account. An Authorized Level 1 user is someone who the Account Holder has given full access to the account. An Authorized Level 2 user is someone who lives in the same household as the account holder, or someone named as a user on a mobile subscription. On this page you’ll find  all activities that can be performed by each authorized user type. 

Note: only the account holder has access to perform all account activities (including cancelling or creating new account with the same name).

 

Both Authorized Level 1 and Level 2 users can perform the following activities on an account:

Account balance, payment arrangements and payment changes

• Request account balance

• Make a payment or a payment arrangement

• Update pre-authorized payment information

• Setup or cancel pre-authorized payments from a bank account or credit card

• Ask about the payment history

• If an account is on Credit Limit Monitoring, confirm available credit

 

Billing inquiries and disputes

• Ask questions about charges or credits on the Rogers bill

• Dispute billed-charges

• Review Pay Per View order history

 

Changes to address or contact information

• Update contact phone numbers and email addresses 

• Add or change the billing address (including “care of (c/o)” details)

• Move or transfer cable services to a new address

 

Add or remove products or services 

• Mobile 

o Activate new lines

o Change phone plans

o Add or remove add-ons or services (e.g. voicemail, Call Display )

• Cable 

o Activate additional TV, internet, Home Phone or Home Security services

o Approve installations where drilling is required (e.g. cable outlets, telephone jacks)

o Pick up or drop off equipment at a Rogers store

o Accept renewal or promotional offers  

 

Manage add-ons, features and services

• Mobile

o Reset voicemail passwords

o Change Call Display names

o Add or remove a block on overseas calling

o Consent the additional data charges if the data roaming limit is reached on the account

• TV

o Block access to Pay Per View ordering

o Change PIN code for Pay Per View and Rogers On Demand ordering

• Internet

o Reset Rogers Yahoo email password 

• Home Phone

o Change directory listing information

o Add or remove long-distance block

 

Update equipment

• Mobile

o Ask for a warranty repair or replacement for a defective device

o Order hardware upgrades (including those with new term commitments)

o Replace a lost, stolen or broken phone through the Hardware Protection Guarantee program

o Change a SIM 

o Unlock a device

Note: Authorized users  won’t be able to ask for a mobile activation or hardware upgrade in-store until 30 days after you’ve been added to an account. 

• Cable

o Purchase internet modems and digital TV equipment, in store or over the phone

Ask for a duplicate invoice or change the way an invoice is delivered

• Ask for an invoice reprint by mail (note: administrative charge applies)

• Setup online billing