How to get a refund on your credit balance after receiving your final bill

If the credit balance on your final bill is less than $10 or more than $500, contact us to request a refund. For small business accounts, contact Rogers Business support.

Refunds will not be automatically issued in the following circumstances:

• If your account was activated in error.
• Your account was cancelled within the trial period.
• The account holder is deceased.
• You’re moving out of the country.

You’ll need to contact us to request the refund. For small business accounts, contact us.

• We’ll refund the same payment method you used for your last 3 payments, whether it’s a credit card or bank account.
• If you paid by cash, debit, or bank transfer, we’ll mail a cheque to the billing address on your account.
• Important notice: Canada Post labour disruptions may cause delays in cheque delivery. We appreciate your patience and understanding.

Refunds are issued after you get your final bill:

• Credit card and pre-authorized chequing refunds are given automatically within 5 business days.
• Cheque refunds are mailed within 3 to 4 weeks.

To avoid delays, make sure your billing address is up to date in your MyRogers account. If you need to update it, please do so within 2 days of your final bill date. If you already received your final bill, contact us as soon as possible. For small business accounts, contact us.

If you have another active Rogers account, you can request to transfer this credit balance by contacting us. For small business accounts, contact us.

You can only transfer your credit balance if you’re the account holder to both accounts.