If you’re setting up Automatic Payments for the first time, the payment may not be withdrawn until your next billing cycle. We recommend you make a one-time payment for your balance to avoid late payment charges.
If you were already signed up and just updating your bank information, it must be registered at least 48 hours before the withdrawal date on your bill for the payment to process on time. If you are updating your information and it is less than 48 hours from your scheduled withdrawal date, to avoid any late payment charges, we recommend you make a one-time payment for your outstanding balance.
If you mail in your request, a pre-authorized debit change can take up to 6 weeks to process. When mailing in your request for a change to your pre-authorized debit, only cheques and direct deposit forms from Canadian financial institutions are accepted.
You can avoid the requirement for a cheque or direct deposit form altogether by making your pre-authorized debit change online through MyRogers.