Prefer detailed instructions? These steps will guide you through updating your pre-authorized payment information.

Pre-authorized Debit Online Using My Rogers

  1. Access your MyRogers account from rogers.com.
  2. Click Set up Automatic Payments.
  3. Select Use a bank account for Automatic Payments and enter your payment information.
  4. Click Continue.
  5. Accept the Terms and Conditions and click Submit. It may take a full billing cycle for your first pre-authorized payment to withdraw. If you have a balance on your account, you should make a one-time payment to avoid late payment fees.

Pre-authorized Debit Using the MyRogers App

  1. Open the MyRogers app and sign in.
  2. Tap the menu button in the top left corner and select Payment or Billing and Payment.
  3. Tap Change Payment Method.
  4. Select Pre-authorized Chequing and enter your payment information..
  5. Tap Save Payment Method. It may take a full billing cycle for your first pre-authorized payment to withdraw. If you have a balance on your account, you should make a one-time payment to avoid late payment fees.

Pre-authorized Credit Card Online Using MyRogers

  1. Access your MyRogers account from rogers.com.
  2. Click Set up Automatic Payments.
  3. Select Use a Credit Card for Automatic Payments and enter your payment information.
  4. Click Continue.
  5. Click Submit. It may take a full billing cycle for your first pre-authorized payment to withdraw. If you have a balance on your account, you should make a one-time payment to avoid late payment fees.

Pre-authorized Credit Card Using the MyRogers App

  1. Open the MyRogers app and sign in.
  2. Tap the menu button in the top left corner and select Payment or Billing and Payment.
  3. Tap Change Payment Method.
  4. Select Pre-authorized Credit Card and enter your payment information..
  5. Tap Save Payment Method. It may take a full billing cycle for your first pre-authorized payment to withdraw. If you have a balance on your account, you should make a one-time payment to avoid late payment fees.

Pre-Authorized Credit Card

You must update your credit card information at least 1 business day before the date your credit card is to be charged, as indicated on your bill. If you’re setting up pre-authorized payments for the first time, the automated credit card payment will not be effective until your next billing cycle. To avoid missing a payment, you may want to arrange for a one-time payment of your current balance.

Pre-Authorized Debit

If you process the change in MyRogers, the information must be updated 1 business day before the payment due date indicated on your bill. However, if you mail in your request, a pre-authorized chequing change can take up to 6 weeks to process. If you’re setting up pre-authorized payments for the first time, the automated payment may not be effective until your next billing cycle. To avoid missing a payment, you may want to arrange for a one-time payment of your current balance.

When mailing in your request for a change to your pre-authorized chequing method, only cheques and direct deposit forms from Canadian financial institutions are accepted.

You can avoid the requirement for a cheque or direct deposit form altogether by making your pre-authorized chequing change online through MyRogers.