Information on Power of Attorney

To start, you need a document that says you can act for the account owner.

We can accept signed and notarized documents:

• Power of Attorney for Personal Property
• General Power of Attorney
• Enduring Power of Attorney

We're unable to accept a Power of Attorney for Personal Care, as it doesn't apply to financial or account management matters.

If the account holder is unable to manage their account due to a medical condition or personal circumstances, you'll also need a signed letter from a doctor on their business letterhead confirming their condition. This letter supports your request — it doesn't replace the required POA document.

If you're a lawyer:

• Named as POA in a legal document? Follow the standard process and submit that document.

• Acting for your client under a legal services agreement? Submit a signed letter on your business letterhead confirming you represent them and are authorized to act on their behalf — no POA document required.

If the account holder has passed away, we're here to support you. Contact us or complete this form.

Send a copy of your required documentation along with the following information:

• Your name
• Your email address
• Your contact phone number
• The account holder's name and account details

You can submit through any of these options:

• Online:
  • Rogers Power of Attorney form
  • Rogers together with Shaw Power of Attorney form
• Email: BOT.PowerAttorneyRequests@cx.rogers.com (include BT:0016 in the subject line)
• Fax: 1-800-219-6473
• Mail: Back Office Team, 70 Assomption Blvd, Moncton, NB E1C 1A1

Once we receive all required documentation, we'll add or remove the name on the account within 3 business days. To help avoid any delays, make sure your documents are complete and correct before you submit them.