Reset a MyRogers password and recover a username

How to reset a MyRogers password and recover a username

We’re all bound to forget a username or password from time to time. That’s why we make it easy for you to recover or reset yours.

  1. Click here to get started: Forgot password/username
  2. Prefer detailed directions? See the steps below.
  3. Go to rogers.com/accountrecovery
  4. Enter your MyRogers username and select Continue. If you don’t remember your username click the Forgot your username? link and go to step “a”.
    • Enter the email used for your MyRogers profile and select Continue. If you don’t remember the email you used, select Use your account information instead, and go to step “b”.
    • Enter your account information and select Continue.
  5. Once you’ve entered your username (or account information) we’ll send you a 6-digit verification code.
  6. Enter the code into the boxes on-screen and select Continue.
  7. Enter and confirm your new password and select Continue.

Once you’ve set a new password you’ll see a success screen which includes a link to MyRogers. We’ll also send you an email letting you know that your password has been changed.

That’s it!