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Reset a MyRogers password and recover a username

How to reset a MyRogers password and recover a username

We all forget usernames or passwords sometimes. It's easy to recover or reset them.

Tips:

  • Use a strong password with at least 8 characters. Include uppercase letters and symbols.
  • Don't share your password or use public devices to access your account.
  • Change your password right away if you think it was shared.
  1. Click here to get started: Forgot password/username
  2. Prefer detailed directions? See the steps below.
  3. Go to rogers.com/accountrecovery
  4. Enter your MyRogers username and select Continue. If you don’t remember your username click the Forgot your username? link and go to step “a”.
    • Enter the email used for your MyRogers profile and select Continue. If you don’t remember the email you used, select Use your account information instead, and go to step “b”.
    • Enter your account information and select Continue.
  5. Once you’ve entered your username (or account information) we’ll send you a 6-digit verification code.
  6. Enter the code into the boxes on-screen and select Continue.
  7. Enter and confirm your new password and select Continue.

Once you’ve set a new password you’ll see a success screen which includes a link to MyRogers. We’ll also send you an email letting you know that your password has been changed.

You can choose to get Notifications whenever you make such changes on your profile. Learn more about Profile Notifications.