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How To: Update your contact information in My Shaw

If you'd like to update your contact information you can do so using the My Shaw website (my.shaw.ca) and the My Shaw app (Apple App Store | Google Play Store). My Shaw uses your Shaw ID to log in to view your bill, manage your account and your services. See here to create a new Shaw ID.

Update your contact information using the My Shaw website

To change your password using the My Shaw website:

  1. Visit my.shaw.ca
  2. Click on My Profile
  3. Click on the Edit Profile tab
  4. Click Edit for the contact information you'd like to update:
    • Pronouns,
    • Phone Number,
    • or Email

Update your contact information using the My Shaw app

Follow these steps to update your contact information in the My Shaw app:

  1. Open the My Shaw app. 
  2. Tap Manage Contact Information
  3. Update the requested contact information:
    • Pronouns,
    • Phone Number,
    • or Email.