Everything you need to know about Rogers together with Shaw

Are Shaw and Rogers now one company? 

Yes, Shaw and Rogers came together in April 2023. Ever since, we’ve continued to expand connectivity, support local communities and bring you the latest 5G and fibre network technology. 

Will Shaw change its name to Rogers? 

Shaw is now Rogers together with Shaw. Over time, you'll continue to see the Rogers brand become more prevalent within Rogers together with Shaw products, services and offerings. 

I'm a Rogers together with Shaw customer, are my products and services changing? 

You may notice some changes to the names and look of your current products. But you'll still get the same great service and experience you have today. 

Can I still access MyShaw account? 

Yes, you can continue to manage your account as you have done in the past. MyShaw has been renamed to MyRogers (Shaw), but the rest stays the same. You can use the same username (formerly called Shaw ID) and password to log in. 

Will my current account number change? 

Currently, all Rogers and Rogers together with Shaw account numbers will stay the same. 

Can I continue to have both Rogers and Rogers together with Shaw services? 

Yes, at this time your existing services will remain the same. If you have both services, you'll continue to receive separate invoices with unchanged billing cycles and payment dates. 

How will I be billed for my services? Will both Rogers and Rogers together with Shaw services be invoiced in one combined bill? 

You'll continue to be billed as you currently are today. At this time, Rogers and Rogers together with Shaw services will be invoiced separately and there are no changes to your billing cycle date. 

Do I need to update my pre-authorized payments or banking details for my home services? 

No, it’s not necessary to update any payment or banking information at this time. You can update your payment details at any time with the MyRogers (Shaw) app.  

Will my Shaw 2-year ValuePlan be affected? 

Rogers together with Shaw customers currently on a 2-year ValuePlan are still subject to the terms of their Shaw ValuePlan agreement, including any pricing guarantees. 

Who do I contact for help with my account? How do I reach them? 

For support and questions, you can contact us. 

What if I want to switch or update my current Rogers together with Shaw services? 

You can explore the latest Rogers together with Shaw services on www.rogers.com. 

Will I need to replace any of my existing equipment? 

Currently, there’s no need to replace your equipment unless you're upgrading to Rogers services not previously available with Shaw. 

What will happen to my Rogers together with Shaw products and services? 

You may begin to see some changes to your current products and services: 

TV 

If you had Shaw Ignite TV, it’s now called Rogers Xfinity TV. Your Shaw BlueCurve or Ignite TV app is now Rogers Xfinity Stream (Shaw) app. Your current equipment and remote will continue to work as before. If you have an older cable TV service, your TV service is legacy Shaw TV.  

Internet  

If you have internet with a Gateway modem, the service is Rogers Xfinity Internet. If you have another older modem, your internet service is legacy Shaw Internet. No changes will be made to the actual equipment or modem specifications, meaning you can expect the same speed, reliability and service as before. Only the name of the internet service has changed. 

Apps  

MyShaw is now the MyRogers (Shaw) app. You can use MyRogers (Shaw) to manage your account. Log in with your username (formerly Shaw ID) and password.  

The Shaw Home app is now Rogers Xfinity (Shaw). The Rogers Xfinity (Shaw) app is used to manage your Rogers Xfinity Internet network, Home Security services or smart devices.  

The Ignite TV app is now Rogers Xfinity Stream (Shaw) app.  

When downloading these apps from the App store, choose the apps that say “Shaw” in the description. 

As a Rogers Mobile customer, can I get Rogers together with Shaw Internet, TV or Home Phone services? 

Yes. Services will continue to be available across Western Canada.  

Will my Shaw email address change? 

There will be no changes to your current email address(es) at this time. 

Where can I find more information about Shaw Direct satellite TV? 

Shaw Direct continues to operate as a standalone satellite TV service. 

For residential service, you can access support online at shawdirect.ca/english/contact-us/ or by calling 1-888-554-7827. 

Business customers looking for satellite television service can visit business.shaw.ca/contact-us or call 1-877-742-9249. 

Local Dealers for Shaw Direct can be found at  shawdirect.ca/English/stores. 

Who do I contact for help with Rogers together with Shaw services?  

For support and questions related to your services, you can contact us.