Understanding your first bill

It’s finally arrived: your very first bill from Rogers (formerly Shaw). As a new customer, we want to make sure you understand how and why you’re getting billed. This article will help you get to know the various parts of your bill.

You can view bills, set up Auto payment, set up online billing (eBill) and view your current bill status using the My Shaw app. Download the My Shaw app from the Apple App Store or get it on Google Play for your Android device.

Note: Starting February 1, 2024, the entity issuing this invoice and its associated business numbers have changed. But don't worry, no action is needed from you. You can simply find all the details on your invoice, effective February 1, 2024.

Example of your first bill

Your first bill will look like this:

A	Your account	A unique account number associated with your primary account. You may need this to register for included services such as Ignite TV and Rogers WiFi Hotspots.
B	Invoice date	Date this invoice was issued.
C	Due date	The latest date you can pay your balance without incurring any additional fees.
D	Summary of your account	All the charges and payments made on your account for your services. This will include additional charges such as any one-time activation or installation fees or On Demand purchases.
E	One-time fees	Charges including a one-time activation fee plus installation fees when applicable.
F	Current charges	Charges incurred for your current month of service.
Page 2 of your bill: Details of current charges		An item-by-item breakdown of all services and purchases made on your account, including any current pr

Your billing cycle

When you get your first bill, it'll be for the current month of service. As of July 15th, 2024, your payment is required 21 days after your bill was created and sent to you. Any additional costs from that month, like On Demand purchases and long-distance charges, will be added to your next bill. Check out Understanding your billing changes for more on understanding the differences in your bill.

What happens next?

For our new customers, we’ve created a checklist that'll help familiarize you with the different ways we’ve made billing easier.

✔ Download the My Shaw app for your smart phone

The app is the easiest and most convenient way to manage your account, as well as the fastest way to contact Support.
Visit My Shaw app - Download and Setup

✔ Set up eBill and Automatic Payments through My Shaw

Get your bill emailed directly to you and skip the paper and mail carrier. And you won’t need to worry about forgetting to pay your bill if you set up Automatic Payments to withdraw from a credit card or bank account.
Learn about eBill