Find out more about multi-factor authentication and how this simple procedure helps keep your MyRogers account secure.
If you’re a Rogers Together With Shaw customer, go to the bottom of the article to learn about multi-factor authentication with your MyRogers (Shaw) account.
When you sign in to your account for the first time on a new device, you need more than just your username and password. You need a second factor to prove who you are.
A factor in authentication is a way of confirming your identity when you try to sign in. For example, a password is one kind of factor, it's something that you know. A smartphone or an email address is another kind of factor, it's something that you have. To add an additional layer of security, we recommend enabling another – multi-factor – authentication method.
When you log in to MyRogers or MyRogers (Shaw) with MFA enabled, you may be asked to provide a unique security code called a one-time passcode (OTP). You can choose to receive this OTP either by text message or by email.
To make sure MFA works for your account, keep your email address and recovery phone number up-to-date on your account profile. Make sure that MFA is enabled for at least one of them. Check out How to update your MyRogers Profile and Settings page for more information.
To enable or disable MFA for your MyRogers account, follow these steps:
The first time you set up your username or sign in to MyRogers (Shaw), you'll be required to set up two-step verification (MFA) for your account.
Enable MFA when logging in to MyRogers (Shaw) for the first time.
You can also edit, enable, or disable MFA from the MyRogers (Shaw) website.
MFA is mandatory for your account. You must keep MFA turned on for your email address, or your wireless recovery number or both.
When will I be prompted for two-step verification?
My Rogers and MyRogers (Shaw) detect when signing in with a new browser or device and prompt for additional verification. Additionally, you may be prompted to enter a verification code when making certain changes in MyRogers (Shaw) or if your session has expired.
Can I use a landline to receive my one-time passcode (OTP) for MFA?
You’ll need a mobile phone number that can receive text messages to use MFA.
Can I use an international cellular number for MFA?
You’ll need a Canadian mobile phone number that can receive text messages to use MFA.
Will I be charged for using MFA?
Standard messaging and data rates may apply. Please refer to your mobile plan for more information.
Do I require both an email address and mobile phone number to use MFA?
To provide you with the best possible experience, both an email address and a mobile recovery number are required to enable MFA. Check out our How to update your MyRogers Profile and Settings page for more information.
How does MFA protect my account from cyber threats?
Multi-factor verification is a security measure that prevents unauthorized attempts on your MyRogers or MyRogers (Shaw) account.
What if my multi-factor authentication doesn't work?
You can select ‘Resend Verification Code’ on the pop-up page that requests verification. We recommend adding both text (SMS) and email to verify your identity. This means if you can't receive a code via text (SMS), you'll have the option to get the code via email.
