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Understanding multi-factor authentication

Find out more about multi-factor authentication and how this simple procedure helps keep your MyRogers account secure.  

If you’re a Rogers Together With Shaw customer, go to the bottom of the article to learn about multi-factor authentication with your My Shaw account. 

About multi-factor authentication (MFA)

When you sign in to your account for the first time on a new device, you need more than just your username and password. You need a second factor to prove who you are.  

A factor in authentication is a way of confirming your identity when you try to sign in. For example, a password is one kind of factor, it's something that you know. A smartphone or an email address is another kind of factor, it's something that you have. To add an additional layer of security, we recommend enabling another – multi-factor  – authentication method. 

How MFA works

When you log in to MyRogers or My Shaw with MFA enabled, you may be asked to provide a unique security code called a one-time passcode (OTP). You can choose to receive this OTP either by text message or by email. 

To make sure MFA works for your account, keep your email address and recovery phone number up-to-date on your account profile. Make sure that MFA is enabled for at least one of them. Check out How to update your MyRogers Profile and Settingspage for more information. 

How to enable MFA for your MyRogers account

To enable or disable MFA for your MyRogers account, follow these steps: 

  1. Sign in to the MyRogers web browser.  

  1. Select the Settings tab at the top of the page, then MyRogers Profile from the dropdown menu. 

  1. From the MyRogers Profile page, select Update MFA settings within the Multi-factor authentication setting row. 

  1. Use the toggle On/Off button to enable or disable MFA for a configured email or phone number. 

    • Select the Save changes button to save the changes. 

    • To discard changes, select X on the top right corner of the page.  

  1. From the MyRogers Profile page, you can select Update username to change your recovery email or Add recovery number to add a phone number for MFA. 

How to enable MFA for your MyShaw account

The first time you set up your Shaw ID, or sign in to My Shaw (app or website), you'll get a prompt to set up two-step verification for your account. If you skip the set up that first time, you can still enable MFA from my.shaw.ca 

Enable MFA when logging in to MyShaw for the first time 

When logging in to the My Shaw web browser for the first time, you'll be prompted to add an MFA method. 

  1. Visit my.shaw.ca 

  1. Sign in using your Shaw ID and password.  

  1. If this is your first time logging in with a new Shaw ID, you should be on the two-step verification page. 

    • To receive an SMS text message, add your phone number and select Send Code. 

    • To receive an email, add your email address and select Send Code. 

  1. Open the text message or email you received and copy the 6-digit code.  

  1. Back in the website pop-up or app, enter your 6-digit code and select Verify. 

Edit your MFA methods

You can also edit, enable, or disable MFA from the My Shaw website. 

  1. Visit my.shaw.ca.  

  1. Sign in using your Shaw ID and password.  

  1. Select My Profile > Edit Profile. 

  1. Scroll down to the My Shaw IDs section. 

  1. In the 2-Step Verification column next to a Shaw ID, select SMS or Email.  

    • To add or change your MFA method, select Edit next to your chosen verification method and proceed to the following steps. 

    • To remove your MFA methods, select Remove SMS or Remove Email.  

  1. Edit the information shown and select Send Code.  

  1. Open the text message or email you receive and copy the 6-digit code.  

  1. Back in the website pop-up, enter your 6-digit code and select Verify. 

Frequently asked questions about MFA

When will I be prompted for two-step verification? 

My Rogers and My Shaw detect when signing in with a new browser or device and prompt for additional verification. Additionally, you may be prompted to enter a verification code when making certain changes in My Shaw or if your session has expired.  

Can I use a landline to receive my one-time passcode (OTP) for MFA? 

You’ll need a mobile phone number that can receive text messages to use MFA. 

Can I use an international cellular number for MFA? 

You’ll need a Canadian mobile phone number that can receive text messages to use MFA. 

Will I be charged for using MFA? 

Standard messaging and data rates may apply. Please refer to your mobile plan for more information. 

Do I require both an email address and mobile phone number to use MFA? 

To provide you with the best possible experience, both an email address and a mobile recovery number are required to enable MFA. Check out our How to update your MyRogers Profile and Settingspage for more information. 

How does MFA protect my account from cyber threats? 

Multi-factor verification is a security measure that prevents unauthorized attempts on your MyRoers or MyShaw account. MFA reduces the risk of another person accessing your My Shaw account, even if they know your password. If you receive a text message or an email with a verification code, but you didn't request it, this could be a hacker's attempt. You shouldn't accept any unaccepted verification requests. 

What if my multi-factor authentication doesn't work? 

You can select ‘Resend Verification Code’ on the pop-up page that requests verification. We recommend adding both text (SMS) and email to verify your identity. This means if you can't receive a code via text (SMS), you'll have the option to get the code via email.