Understanding Your Online Bill

Learn more about your new Online Bill

Your online bills now has a new look and feel! 

Want to check out our video guide?

In the Bill Highlights section:

We’ve included the most important information at the top of your bill. support-billing-accounts-understanding-online-bill-top of bill-rogers

Section includes: 

  • Required payment date
  • Monthly bill total (includes taxes or previous balances. (Charges/payments incurred after bill date not included) 
  • Bill cycle date (date usage/charges reset each month)
  • Extra charges, credits, service notices, promotion end dates, and savings 

You can also click on the blue text links for additional details, and support.

In the Previous Balance Section:

Any unpaid balances from your previous bill are displayed below your Bill Highlights section. support-billing-accounts-understanding-online-bill-previous-bill-section-rogers

Section includes: 

  • Total balance from previous bill
  • Any payments made towards your previous month’s bill
  • Subtotal for previous month’s balance

 

In the Service sub-section:

Every Rogers service has a service sub-section, with info like outlining costs of your monthly plan, extra charges, and the subtotal of the service outlined separately. support-billing-accounts-understanding-online-bill-service-sub-section-rogers 

Section includes: 

  • Service type and description
  • Monthly plan total
  • Usage Summary
  • Other charges and credits (including partial charges)
  • Notifications related to each service. 

You can click on the blue text links for more details on your monthly plan and usage. 

Please Note: Only online bills generated after Sept 9th will display our new look and feel.