PAUSE – ask yourself these important questions:
- Are you being asked to give sensitive information?
If yes, it’s most likely a scam. Major institutions such as banks or government services don’t request for personal information via email or text.
- Is the message unexpected?
Be suspicious of unexpected messages or calls.
- Is there a sense of urgency or immediate action?
Be careful if a message tells you to respond quickly. If you’re told to click on a link, open an attachment, or download something, it could contain malware or lead to phishing websites.
- Is the message consistent with previous ones that you’ve received from the sender?
Check for inconsistencies in tone, style or vocabulary.
VERIFY – before you take action:
Confirm with the official source. Contact the person directly or go to the company’s official website. Don’t use information from the message.
Things to know:
- Rogers will never ask for your personal and account details via text.
- Rogers and Fido stores are blocked from making outgoing calls. If someone claiming to be from a Rogers or Fido store contacts you about managing your account, report it as fraud. Never share confidential information and always ask for a callback number.
If you suspect Social Engineering, here’s what you can do:
Related link: Fraud and Scams
