How to reconnect your Smart Home Monitoring router

Is your Netgear Smart Home Monitoring router disconnected? This problem is usually easy to fix! Read on to learn how.



  1. Plug your Netgear router into a power source using the provided power adaptor.
  2. Ensure the network cable is plugged into the yellow port located on the back of the Netgear router and that the other end is plugged into any available Ethernet port on the modem. It may take up to 3 minutes to reconnect.
  3. When the Power support-shm netgear power light, Internet support-shm netgear internet light, and WiFi LEDs support-shm netgear wifi light on the front of the Netgear router are green, you are done.
  4. An orange LED could indicate a connection issue.
  5. If the LED stays orange, unplug the power source from the router, wait 15 seconds, and then plug it back in.

* Note: Your Netgear Smart Home Monitoring router can take up to 3 minutes to reboot.

Checking your Netgear Smart Home Monitoring router’s WiFi connection

Note: A solid or flashing green WiFi LED support-shm netgear wifi light indicates normal operation.

  • WNR1000 only: If the WiFi LED light is off, press the WiFi On/Off button located on the side of the Netgear router for 2 seconds to enable WiFi connectivity.
  • WiFi is enabled on your WNR2000 Netgear router by default. If the WiFi LED support-shm netgear wifi light  is off, your router’s wireless capability has been disabled; In which case, you will need to connect to your router’s internal settings using a wired connection to re-enable WiFi. Please consult your router’s user manual for more information or contact us for assistance.

If the issue is still not resolved, please contact us.