After purchasing the 24x7 Central Monitoring feature, my alarm went off accidentally within the first seven days, but I put in the code and shut it off. I expected a call from Rogers or the police to arrive but none occurred. Why not?

For the first seven (7) days following the installation if the Services, no emergency services will be dispatched in connection with the Services, except in response to a fire smoke sensor alarm (if applicable) or a panic or duress alarm. We expect that during the initial 7 days you will be familiarizing yourself with the system and you may trigger false alarms. If you want emergency services dispatched during the 7-day grace period, please call 1 888 578-1777 (outside of North America, call +1 416-572-4501).

Note: You can still connect with emergency services by dialing 9-1-1.