Blocking unwanted callers with Home & Away Online Manager

To configure your Block Unwanted Callers privacy feature’s settings, start by opening the Home & Away Online Manager. Here’s how:

1. Sign in to your MyRogers account.
   • If you're experiencing difficulties signing in, you can recover your MyRogers username or password.
   • Don't have a MyRogers account? Register one to manage your services.
2. Click on Usage & Services.
3. Click on the Home Phone number you are looking to manage.
4. Click on Configure your current features. You are now on the Home & Away Online Manager home page.

1. Open the Online Manager.
2. Select the Privacy tab.
3. Next to Block Unwanted Callers, select Configure.
4. You can choose to block the numbers in your Unwanted Callers List and/or anonymous callers who are using Call Display Block.
   • To block calls from the numbers in your Unwanted Callers List, next to All callers on my Unwanted Callers List will receive a message stating you are unavailable, choose Yes.
   • To block anonymous callers, next to All private callers will receive a message stating you are unavailable, choose Yes.
     Keep in mind: Many health care professionals, emergency services organizations and government offices use Call Display Block. If you’re having issues receiving calls from these numbers, change your settings to allow calls from private callers.
5. Select Next. You’ll be shown the changes to be made.
6. Select Confirm to save your changes.

1. Open the Online Manager.
2. Select the Privacy tab.
3. Next to Block Unwanted Callers, select Configure.
4. You can choose to unblock the numbers in your Unwanted Callers List and/or anonymous callers who are using Call Display Block.
   • To stop blocking calls from the numbers in your Unwanted Callers List, next to All callers on my Unwanted Callers List will receive a message stating you are unavailable, choose No.
   • To stop blocking calls from anonymous callers, next to All private callers will receive a message stating you are unavailable, choose No.
5. Select Next. You’ll be shown the changes to be made.
6. Select Confirm to save your changes.

The Unwanted Callers List allows you to add up to 30 phone numbers that will be blocked whenever the Block Unwanted Callers feature is enabled.

Keep in mind: You can only block standard 10-digit North American phone numbers with the Block Unwanted Callers feature; it can’t block toll-free numbers (e.g. 1-800/1-877, etc.).

1. Open the Online Manager.
2. Select the Privacy tab.
3. Next to Block Unwanted Callers, select Configure.
4. On the Block Unwanted Callers screen, select Manage My Unwanted Callers List.
   • If the number you’re adding is long distance, select Yes.
   • Or select No if you’re adding a local number.
5. In the Number field, enter the phone number you’d like to add to your Unwanted Caller List.
   • E.g. 1-[area code]-[phone number].
6. In the Name field, name your new Unwanted Caller List entry.
7. Assign the entry a type (i.e. Home/Work/Mobile/Other).
8. Select Add.
9. You’ll now be shown your new entry on the Unwanted Callers List.
10. To confirm your changes, select Save Changes. To undo your changes, select Cancel.
    Keep in mind: The number won’t be added until you complete this last step.

1. Open the Online Manager.
2. Select the Privacy tab.
3. Next to Block Unwanted Callers, select Configure.
4. On the Block Unwanted Callers screen, select Manage My Unwanted Callers List.
5. Select View My Unwanted Callers List.
6. Check the box next to each Unwanted Caller List entry you want to remove.
7. Select Delete Selected Numbers at the bottom-left of the list.
8. To confirm your changes, select Save Changes. To undo your changes, select Cancel.
   Note: The number(s) won’t be removed until you complete this last step.