Set up your voicemail

  1. Dial *98 from your home phone.
  2. Enter your temporary password.
    • Your temporary password is the last four digits of your phone number. For example, if your number is 416 555-9876, then your temporary password is 9876.
    • If you don’t get a prompt for your temporary password, your voicemail may already be set up.
  3. Follow the prompts to set up your password, name and personal greeting.
    • If you’re not able to complete setting up your password, name or personal greeting, simply dial *98 again and enter your temporary (or if applicable, your newly-created) password.

Check your voicemail

You can check your Home Phone voicemail online, directly from your home phone, or by calling your voicemail from any phone when you’re not home.

How do I know if I have a new voicemail message?

If there’s a new voicemail message waiting, you’ll be notified by a “stuttering” dial tone when you pick up your phone. Many home phone sets now also have a message waiting indicator (i.e. a light that flashes or screen notification/message) that alerts you when there’s a new voicemail message.

Receiving calls or voicemail messages from unwanted callers? Check out our info on blocking unwanted callers.

Check online

  1. Log into Online-Voicemail with your Home Phone number and voicemail password.
  2. Once logged in, select a voicemail message from your Inbox.

    You can then:

    • Listen to the message by selecting the ‘play’ icon.
      If you don’t see the play icon, log in with a different browser and try again.
    • Save the message to a computer.
    • Forward the message as an e-mail attachment.
    • Delete the message.

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Check from your home phone

  1. Dial *98 from your home phone.
  2. Enter your voicemail password.
    • If you’ve forgotten it, you can contact us to recover your password.
  3. If you’d rather not enter your password every time you check you can set up your voicemail to skip this step.

Any new messages you have will begin playing unless you’ve disabled this feature through the Personal Options menu.

Below you’ll find advanced commands you can use while reviewing your voicemail messages.

During message playback, press:

1 – Rewind

7 – Erase the message

2 – Pause/Continue

9 – Save the message

3 – Fast forward
33 – Fast Forward to the end of the message

0 – Help

4 – Listen to the message again

* – Return to main menu

5 – Date/time/length of message

# – Skip message in progress

After playback, press:

1 – Rewind

7 – Erase the message

2 – Pause/Continue

9 – Save the message

4 – Listen to the message again

0 – Help

5 – Date/time/length of message

* – Cancel

 

Important:
An erased voicemail message will be temporarily stored in your Saved messages until you hang up. You can recover these messages by reviewing your saved messages and saving any messages you want to keep:

  • From the main menu, press 1 to review your saved messages. You can skip saved messages by pressing #. Once you find the message you wish to recover press 9 to save.      

Unfortunately, voicemail messages that have been erased cannot be recovered once you hang up.

Check from any phone when you’re not home

  1. Dial 1 877 643-7786 if you’re calling from within North America, or 416 901-6245 if you’re calling internationally.

    Keep in mind: Long distance charges may apply if you’re calling while abroad internationally. If you have internet access you can check your voicemail messages online.

  2. Enter your 10-digit home phone number.
  3. Enter your voicemail password.

    If you’ve forgotten your password, you can contact us to recover your password.

    Any new message you have will automatically begin playing.