How to troubleshoot your Rogers Xfinity Camera Wi-Fi connection

Ignite Camera Rogers Xfinity Outdoor Camera (Wired)

isp indoor cam front Rogers Xfinity Indoor Camera (wired)

IR LEDs: Provide illumination night or in a dark environment.
Light Sensor: Provides automatic day and night mode transition.
Lens: Cannot be physically adjusted. Keep it clean.
Power Indicator LED
On (solid blue): Working normally.
Flashing (slow blink white): WPS mode.
Flashing (double blink white): Connected to router and ready to pair.
Two-Way Voice (slow blink blue): Someone is talking.
On (solid amber): not connected to a router, or having trouble connecting.

Quick troubleshooting tips

The Rogers Xfinity Camera connects to the internet via your home WiFi network. If it goes offline, try these solutions to repair the connection.

Make sure your Rogers Xfinity Camera is plugged into a working power outlet not controlled by a wall switch.

Reset your Rogers Xfinity Camera.

Make sure your home WiFi network is working.

On another device (like your smartphone), connect to your home WiFi network and attempt to load a web page.

If you have a bad connection, make sure your Rogers Xfinity Gateway is located in a central location, off the floor and not blocked by furniture or objects.

Restart your Rogers Xfinity Gateway.

Make sure you have enough internet bandwidth. You need at least 2 Mbps of download speed on the device accessing the camera to have optimal video playback. You can find out your download speed by running a speed test.

Make sure you have the latest version of the Rogers Xfinity app.

Check for WiFi interference from other connected devices. You can do this by disconnecting all your devices from your WiFi network, then reconnecting them one at a time. Check your camera’s connectivity after each reconnect.

For more in-depth troubleshooting tips, read on. If you’re still having issues after following the steps, contact us. 

Issue: Camera has no power

If you’re having issues with your camera getting power, try these troubleshooting steps to restore it.

Check if the light on the power adapter is on.

If there's no light on the power adapter, confirm that it's plugged in properly to an outlet.

If there's still no power, confirm the outlet is active by plugging in another electrical device.

If the outlet doesn't have power, check if the breaker is on.

Sometimes power outlets are controlled by a wall switch. If this is the case, make sure the outlet is turned on via the wall switch.

If there's still no power to the outlet, try relocating the power adapter and camera to a different electrical outlet that’s working.

Issue: Camera won't come online

If your camera won't appear as a connected device in the Rogers Xfinity app, it may not be able to connect to your WiFi. You’ll see a flashing amber light on the camera or power adapter.

Try restarting your camera.

Ensure the location has strong WiFi coverage by testing a different WiFi device in that location.

Issue: Missing motion events

The security camera should capture any motion within its field of vision. Here are some tips for better motion detection:

Confirm that the security camera is capturing the desired field of vision.

You can re-angle the camera if it’s mounted or reposition the camera if it’s free-standing (e.g., on a shelf).

Ensure that motion events aren’t being filtered.

Motion events can be filtered to show only specific types. Ensure you've cleared filters and are seeing all motion types.

Confirm that your Camera Area setting isn't restricting your motion capture.

Issue: Video feed issues

The Rogers Xfinity Camera provides live video and (optional) audio you can watch in the Rogers Xfinity app or through your Rogers Xfinity Entertainment Box. If there's a problem with the video feed, or you’re not seeing video, here are some steps that should help.

Missing live feed

If you don’t have any video feed through your camera, try the following steps to get it restored:

Confirm the camera is receiving power by checking for a light on either the camera or the adapter.

Reset the camera.

If the issue isn't resolved, perform a factory reset.

Note: After a factory reset, the device will need to be reactivated in the Rogers Xfinity app.

Poor video quality

If your camera video quality is poor on the live feed, follow these instructions:

Restart your camera and test it again.

Check the feed on a second mobile device or a set-top box to confirm if the issue is isolated to only one device or all devices.

If the issue is only on a single mobile device:

Restart the mobile device and check again.

Reinstall the Rogers Xfinity app and try again.

If the issue is only on a set-top box, reboot the set-top box, then test the live feed again.

Check if there are any physical obstructions that are impeding the camera. If there are no obstruction, try moving your Rogers Xfinity Gateway.

If the issue isn't resolved, perform a factory reset.

Note: After a factory reset, the camera will need to be reactivated in the Rogers Xfinity app.

Issue: Light blinking on camera

The light on the front of the Rogers Xfinity Camera will show different colours depending on the status or activity. A blinking light of any colour could mean there's a problem that needs attention.

Here's how to troubleshoot blinking light issues on your Rogers Xfinity Camera: