Track your support ticket
If we couldn’t resolve your issue during your support session, we’ll open a ticket and send it to our team of experts to find a solution.
How to check your ticket status
The fastest way to get updates is by chatting with our virtual assistant.
They’re available 24/7 and can instantly check your ticket status.
When you'll hear from us
We’ll send automatic notifications if:
- Your ticket is closed
- We need more details
- A technician visit is needed
- It’s taking longer than expected
Notification hours:
- Text or email: 8:00 a.m. – 10:00 p.m. ET
- Phone (auto-dialer):
- Weekdays: 9:00 a.m. – 9:00 p.m.
- Weekends/Holidays: 10:00 a.m. – 8:00 p.m.
Tell your specialist how you want to be contacted when your ticket is created.
