How to check your ticket status

When you contact us for support, there are some concerns that can’t be resolved during your session. In these situations, your specialist will create a ticket. This ticket will then be reviewed by our back-end teams for resolution.

This article helps you check the status of your service or technical support tickets so you’re always up to date

We’ll send automatic notifications if:

• Your ticket is closed

• We need more details from you

• Your concern needs a technician visit

• It’s taking longer to resolve than expected

We send these notifications via text, email or phone. Let your specialist know which method you prefer when they create the ticket.

• Text or email: Updates are sent between the hours of 8:00 a.m. and 10:00 p.m. ET

• Call: Updates are sent via Auto Dialler. Voice notifications are sent between 9:00 a.m. and 9:00 p.m. ET on weekdays and between 10:00 a.m. and 8:00 p.m. ET on weekdays and holidays. There’s a delay with this method, so we can’t send these notifications immediately.