This installation guide outlines the easy steps to set up your internet modem and home WiFi.
Easy Setup Guide - Gigabit WiFi Modem
Optional. Available from retail stores upon request.
Choosing the best place for your modem
Here are some tips for finding the best place for your Gateway modem:
DO place your Gateway in the most central location in your home where you have a cable outlet.
DO make sure your Gateway is raised on a shelf or table.
DON’T place your Gateway on its side, stacked on top of other electronics or close to electrical panels/power bars – this can cause signal interference.
DON’T place your Gateway inside cabinets or behind furniture – this can cause overheating.
DON’T place your Gateway next to speakers or wireless electronics/appliances, or materials like metal, concrete, mirrored surfaces or glass – these can absorb or reflect the WiFi signal.
Learn more or watch a short video about where to put your modem.
Connecting your modem:
To get started, remove the modem from the protective packaging, including any plastic film that may be covering modem vents of panels
Connect your modem to the coax outlet using one of the coax cables provided.
Connect the modem to the power cord or adaptor provided and then plug into an electrical outlet.
Your modem's status indicator lights will begin to turn on. The modem will be online in just a few minutes, once the @ symbol located on the front of the modem stops flashing and remains lit.
Securing your WiFi:
Using Easy Connect, choose your home WiFi network name and create a secure password using at least eight characters, including a mix of upper and lowercase letters, numbers, and symbols.
Check the Settings or Connections menu on your smartphone, table or computer to ensure that WiFi is turned on.
Connect to the Easy Connect WiFi network (Note: the name will also include the last digits of the serial nmber labelled on the back of your modem.
Open a web browser and follow the on-screen Easy Connect instructions to test your connection and customize your WiFi settings.
That's it! Now that you're done, update the settings on your WiFi devices so that they connect to your new WiFi network name and password.
Sharing a coax outlet: If you want to use one coax outlet for both your modem and a TV, use the coax splitter with the additional coax cable provided to connect your modem.
Connecting directly to your modem: You can connect a gaming console or any device with an Ethernet port directly to your modem using the Ethernet cable provided.