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How to Reset your SMC D3GN Modem

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Below are two different methods for resetting the SMC D3GN modem.

Using the modem’s Reset button

  1. Locate the Reset button on the back of the modem.support-factory-reset SMCD3GN
  2. Press and hold the Reset button for 10 seconds.
  3. After 10 seconds, release the button. The modem should restart and the lights will flash.
  4. Once the modem is finished restarting and is online the settings will be back to default. At this stage you’ll need to set it up again manually or use Rogers Easy Connect. 

Reset through the Admin interface

  1. Open a web browser and type 192.168.0.1 in the address bar and press Enter.
  2. Enter the following to access the modem settings:
    • Username: cusadmin
    • Password: password (or your current Wi-Fi password)
  3. Select Login.
    • If you’re unable to log in to the Admin interface, follow the ‘reset button’ method above to reset your modem.
  4. Select Tools.
  5. Select Configuration Tools.
  6. Select Factory Reset at the bottom of the page.
  7. Once the modem is finished restarting and is online the settings will be back to default. At this stage you’ll need to set it up again manually or use Rogers Easy Connect.