About: Shaw Webmail Quotas

Webmail has quotas (limits) on the amount of data that can be saved to your mailbox. Quotas are in place to maintain how much data is held on webmail servers in order to best serve all of our webmail customers. 

The average email is only 75KB - which means that webmail's quota of 2GB should hold over 13,000 regular emails for each email address. Spam takes up much more than the average email, clocking in at around 5000KB on average you would only be able to hold around 200 of these larger Spam emails.

It's important to manage your inbox to get rid of unwanted and old messages or archive your inbox by using the export feature found in Preferences.

To check how much space you've used, simply look to the bottom left-hand of the Webmail client.

To reduce mailbox size:

• Set up filters to automatically delete old emails or emails from unwanted senders.
• Delete emails manually.
• Back up your mailbox by exporting your mail and then clear old emails. 
  • In preferences select Import/Export.
  • Export after selecting what you wish to include in Advanced Settings.

Why do I get a email quota warning? 

This notice means that you have filled up the space allocated to your email account with your existing emails. A quick and easy fix is to log into the webmail and delete unwanted emails.

What is the quota size for  Webmail?
2000MB (2GB).

How do I tell if my email quota is full or near full?
At the bottom left of the Webmail client, you can see the percentage of space currently used.

How do I free up space on Webmail?
Remove emails. There's no other way than to clear emails from the server. You can either delete unwanted emails or export your mailbox using the export feature in preferences and then deleting old emails.

Does deleting an email remove it from the server?
Yes, Webmail is a server-based client, so anything deleted from Webmail is being deleted from the server.

Can I increase my Webmail storage?
At this time you cannot increase your storage. Webmail comes with 2000MB of space for each email address you register.

Once I clean up my mail quota, will I get my emails again?
Yes! Once the client can store the email again it will be able to receive new messages.