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Shaw email: service details and settings

Review this page to learn how your Shaw email works, how to access Webmail, manage your account, and keep using your existing @shaw.ca email on your devices.

Important: New Shaw email addresses can no longer be created

As of February 26, 2026, Rogers will no longer create new “@shaw.ca” email addresses. We review our services regularly to keep them aligned with how customers use them, and this update is part of that ongoing process. 

You can keep using your existing Shaw email addresses. This includes signing in to Webmail and managing your current account details. If you need a new email address, there are many third-party email providers that offer different features you can choose from. 

What your Shaw email includes

A Shaw email address ends with “@shaw.ca”. It includes the following storage and size limits:

  • Mailbox capacity: up to 1GB total storage.
  • Maximum message size: up to 20MB, including attachments.
  • Maximum attachment size in Webmail: up to 5MB per file.

What you can do with Shaw Webmail

Webmail allows you to access your email, contacts and settings through your internet browser at webmail.shaw.ca. Sign in with your Shaw email and password. Webmail lets you:

  • Adjust font size and other appearance settings.
  • Create and edit an email signature, including HTML.
  • Set an out‑of‑office or auto‑reply message.
  • Import and export contacts.

For more information about Webmail, visit About:Webmail.

What you can do as an existing Shaw email customer

You can check messages through Shaw Webmail or through other third-party email providers. Even though you can’t create a new Shaw email, you can continue to:

  • Sign in to Webmail using your Shaw email and password.
  • Use your current Shaw email address on phones, tablets, and computers.
  • Change your Shaw email password using the Rogers (Shaw) website or MyRogers app. Visit How do I change my Shaw email password for more information.
  • Manage contacts, preferences, signatures, and more within Webmail settings.

How to connect your Shaw email to your device

Connect your Shaw email to your phone, tablet or computer so you can send and receive messages. The steps are usually the same across most apps:

  1. Open your device or email app settings and look for Mail or Accounts.
  2. Select Add Account.
  3. Enter your Shaw email address, password and the server settings your device asks for.
  • Server settings tell your device how to connect to the Shaw email system. 
  • You’ll need to choose between two connection types: IMAP or POP3. 
  • Choose the option that best matches how you use your email. 

IMAP email settings

IMAP keeps messages on the server so you can access your emails on multiple devices and through other email apps.

To use IMAP, Webmail must be in Classic mode. This cannot be changed from mobile devices.

Account Type: IMAP
Username: Your email address without @shaw.ca
Password: Your email password
Email address: Your email address

Incoming email settings:
Server Name: imap.shaw.ca
Server Security Type: SSL
Server Port: 993

Outgoing emails settings:
Server Name: mail.shaw.ca
Server Security Type: TLS (Android), SSL (iOS), STARTTLS
Server Port: 587
Domain: shaw.ca

POP3 email settings

POP3 downloads messages to a single device. This can be useful if you only check your emails on one device.

To use POP, Webmail must be in Classic mode. This cannot be changed from mobile devices.

Incoming mail server and settings:
Incoming Mail Server: pop.shaw.ca
Server Type: POP
Security Type: None
Port: 110

Encrypted incoming mail server and settings:
Incoming Server: pop.shaw.ca
Server Type: POP
Security Type: SSL/TLS
Port: 995

Outgoing mail server and settings:
Outgoing Server Name: mail.shaw.ca
Outgoing Server Security Type: TLS
Outgoing Server Port: 587
Domain: shaw.ca

Exchange ActiveSync

If you’re setting up Exchange ActiveSync, use these settings:

Email address: Your email address
Domain: shaw.ca
Username: Your email address, without @shaw.ca
Password: Your email password
Exchange Server: wm.shaw.ca
Use secure connection (SSL): Yes 
Use client certificate: No