My services were turned off because of "noise", will I get a credit?
We will credit you for the length of time your services were turned off.
My services are still active but there was a tag left on my door about "noise." Do I need to do anything?
We sometimes reduce interference by limiting the speed of your services. You will need to contact us to allow us to fully resolve the issue and get your services back to full speed.
Why do you think there's interference coming from my home?
This may not have been caused by anything you did, or that you're even aware of. Something has changed and it is now impacting the network inside and outside your home, and we've tracked it back to your address. The good news is that we're here to help resolve it.
Is anyone else in my neighbourhood affected?
Our monitoring systems trigger an alarm when interference impacts a certain threshold of multiple customers. The entire neighborhood connected to your portion of Shaw's network will be equally impacted, which is why we need to resolve the issue.
How long will it take to fix? Do I need to pay to have this fixed?
We will come as soon as possible, for free. When you call us, you will be able to choose a two-hour arrival window that works with your schedule.