Interference to the Rogers network (noise) can come from some third-party equipment, damaged infrastructure or other invasive signals. To fix noise on the Rogers network, we find the source of the interference and act to make sure our services are the best they can be in your neighbourhood.
Got a tag about noise on your door? We’re here to help. Contact us to schedule a repair.
Noise is any signal that's causing problems for the Rogers network. Noise can slow down your internet and affect your connection, as well as your neighbours' connections.
We try to fix interference as quickly as possible to keep services running smoothly for everyone in the neighbourhood. If noise is coming from your home, we might need to take immediate action to avoid an impact to the greater area. This could mean limiting or disconnecting your services until we can fix the issue.
If you were out when we found interference coming from your home, we might have limited or disconnected your services. Contact us, and we’ll send a technician to fix the problem at no cost to you.
Once the interference is fixed, your internet speed should get better.
Yes, we'll credit you for the time your services were turned off.
Sometimes, we reduce interference by slowing down your internet speed. You should contact us so we can fully fix the issue and get your services back to full speed.
This might not be something you did or even know about. Something has changed and is now affecting the network inside and outside your home. The good news is that we’re here to help fix it.
Our systems alert us when interference affects a certain number of customers. Everyone on your part of the Rogers network will be affected equally, which is why we need to fix the issue.
We’ll come as soon as we can, at no cost to you. When you contact us, you can choose a two-hour arrival window that works for you.
