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Troubleshooting: MyRogers (Shaw) app

Having issues using the MyRogers (Shaw) app? Use these troubleshooting tips for fixing common issues with the MyRogers (Shaw) app. For new users, check out some of the useful features of MyRogers (Shaw) app.

MyRogers (Shaw) is not currently supported for use on tablet devices. Please use the web version instead by navigating to rogers.com/myrogers/shaw in your browser.

MyRogers (Shaw) app: Troubleshooting Tips

If you're having trouble using the MyRogers (Shaw) app to manage your account, or if your most recent account data isn't displaying, here are three things you can try to troubleshoot the issue:

  • Sign out of the MyRogers (Shaw) app and sign in again.
  • Sign in to rogers.com/myrogers/shaw and change your password, then sign into the app again.
  • Delete the MyRogers (Shaw) app and download it again.

Note: It is normal for Internet usage data to take 48 hours to update in the MyRogers (Shaw) app.

Once you log into the MyRogers (Shaw) app you can use it to manage various aspects of your account.