I'm connected to Rogers WiFi Hotspots, but the login page isn’t loading, what do I do?
Once you have connected to Rogers WiFi Hotspots you will need to open a browser. If you've already registered your device, you will automatically be connected. If not, you will need to log in.
If the login page is not loading, it may be because your browser's homepage or the site you are navigating to is a secured site (https - like Google or Facebook). Try these steps:
If you have an Android device:
- Confirm you see the “Your connection is not private” screen
- Select Advanced
- Select Proceed to WiFiSignOn.shaw.ca
- You should now be re-directed to the login screen
If you have an iOS device:
- Confirm you see the Safari cannot open the page because it could not establish a secure connection to the server screen
- Tap the URL bar at the top of the Safari web browser
- Go to a website that is not secured (i.e. neverssl.com)
- You should now be re-directed to the login screen
How do I report a hotspot that isn’t working?
If you appear to be connected but cannot access the Internet, move to another Rogers WiFi Hotspots and report the location of the faulty hotspot by submitting feedback through the Shaw Go WiFi Finder App on the Google Play Store or iOS App Store, or by calling Technical Support team at 1-855-877-WIFI (9434).
I am unable to auto-authenticate to a Rogers WiFi Hotspot, what can I do?
You may be unable to authenticate to the network if you have exceeded the number of devices you can connect to Rogers WiFi Hotspots on your account. The number of devices you can connect to depends on your current Internet plan.
To find out how many devices you can connect to Rogers WiFi Hotspots:
- Log in to My Shaw
- Select Manage Internet
- Scroll down to Rogers WiFi Hotspots devices
- Below your list of registered devices, you’ll see your number of available devices
Why does the sign-in page continue to display after I have already signed in?
The sign-in page may continue to display on some Android devices, even after a successful connection. If this occurs:
- Go into Settings > Wi-Fi > Select RogersOpen > Forget
- Once done, re-connect to RogersOpen and sign in again. You should now be able to access the web.
Why can’t I sign-in to the Rogers WiFi Hotspots network?
If your device has cookies disabled, you may not be able to sign into the Rogers WiFi Hotspots network. You can re-enable cookies through your mobile devices settings menu, or through your computer's Internet browser settings.
I would like to request a new Rogers WiFi Hotspot. How can I do this?
To request a new Rogers WiFi Hotspot, please email your suggestion to wifisuggestions@sjrb.ca and include the following details:
- Reasoning for Hotspot:
- Street Address:
- City, Province:
- Phone:
- Email:
Note: If you are a business looking to add a Rogers WiFi Hotspot, visit Smart WiFi by Shaw Business which includes a Rogers WiFi Hotspot for your customers.