It’s not allowing me to register my TV with Amazon Prime Video through SmartStream.

Try this:

  1. Open the Amazon Prime Video app on Ignite SmartStream.
  2. Select Settings.
  3. Select Deregister your device, then confirm. You’ll be taken back to the Amazon Prime Video main menu.
  4. Re-open the Amazon Prime Video app on Ignite SmartStream.
  5. Select Sign in.
  6. Follow the on-screen prompts to register your TV.

I’m trying to register my TV with my Amazon Prime Video account, but I haven’t received the 6-character registration code.

Here’s how to find the 6-character registration code and complete the TV registration process:

  1. Open the Amazon Prime Video app on Ignite SmartStream.
  2. Select Sign in and start watching.
    • If you’re in Browsing mode, select Sign in from the top navigation.
  3. In the next screen, you’ll be provided with a 6-character registration code.
  4. On a web browser, visit primevideo.com/mytv and enter the code.

There’s no sound when I watch Amazon Prime Video on Ignite SmartStream.

First, try a different audio mode:

  1. Press the Rogers button on your Voice Remote to open the SmartStream main menu.
  2. Select Settings.
  3. Select Device Settings.
  4. Select Audio.
  5. Change to one of the unselected mode options.
  6. Return to your show or movie and check that the sound is back on.

If this doesn’t work, try changing your sound and HDMI settings:

  1. From the SmartStream Settings menu, select Device Settings.
  2. Select Audio.
  3. Select HDMI Audio Output.
  4. Select your correct option. Return to your show or movie and check that the sound is back on.

First, try a different audio mode:

  1. Press the Rogers button on your Voice Remote to open the SmartStream main menu.
  2. Select Settings.
  3. Select Device Settings.
  4. Select Audio.
  5. Change to one of the unselected mode options.
  6. Return to your show or movie and check that the sound is back on.

If this doesn’t work, try changing your sound and HDMI settings:

  1. From the SmartStream Settings menu, select Device Settings.
  2. Select Audio.
  3. Select HDMI Audio Output.
  4. Select your correct option. Return to your show or movie and check that the sound is back on

My Amazon Prime Video movies and TV shows keeps buffering or generally not playing.

This is likely due to an issue with your TV’s connection. We can help – contact Technical Support and an Ignite SmartStream agent will reboot your connection.