Updating your Rogers Yahoo Email Settings

Rogers and Yahoo! are transitioning to a new standard for logging in to your email account from mail clients and devices that offers improved security over the old username/password login method. While this will enhance the security of your Rogers Yahoo! email, it may also require some changes to how you have set up your mail client to log in and get your email.

Note: If you use are using a mobile app (e.g. Outlook) to check your email, and you’ve recently changed your Rogers Yahoo! Mail password, you may need to follow the app password steps below to avoid send/receive errors.

Who doesn’t need to update their settings?

No changes are required if you only check your email using Rogers Yahoo! Webmail. You can still use your username and personal password to log in as you normally do.

Customers who used the automatic Yahoo! setup option on the following mail clients are also good to go:

  • Mail on iPhones and iPads running iOS 9.0 and above
  • Mail on macOS 10.11/El Capitan and above
  • Users of the Gmail client on Android phones and tablets running Lollipop/5.0 or newer
  • Users of the Outlook Mobile app
  • Users of the Yahoo! Mail app webmail and the Rogers Member Centre with only your personal password.

Who needs to update their settings?

You'll need to update your settings if you use a Rogers Yahoo! email address with the following email programs:

  • Microsoft Outlook
  • Windows Mail or Live Mail
  • Outlook Express
  • Mail on macOS 10.10/Yosemite or older
  • Mail on iPhones and iPads running iOS 8.0 and lower
  • Other programs used to get email using either POP or IMAP

You may also need to change your settings if you're using older cell phones and tables or if you have manually set up a device for POP or IMAP using the “Other” option instead of the Yahoo! option.

To update your settings, you’ll need to create an App Password to use in place of your personal password for the email client you are using.

What’s an “App Password” and why do I need it?

App Passwords are randomly generated, application-specific passwords that can be generated in the Rogers Member Centre. App Passwords provide a more secure way for programs that don’t support the new standard to check email because they will no longer send your personal password every time they log in.

If you need to use an App Password, we recommend that you create a separate one for each email program or device that requires it. This improves security for your account and allows you to remove access from a specific email program or device by deleting the individual App Password you created for it in the Member Centre. This can come in handy if your desktop/laptop or device has been lost or stolen.

While you will need to use these for your email client, you will continue to log in to webmail and the Rogers Member Centre with only your personal password.

My email client requires an App Password. How do I generate one in the Rogers Member Centre?

  1. Go to the sign in page.
  2. Enter the Rogers Yahoo! email address and password for the account you’d like to create an App Password for. Select Next.
  3. Mobile: Select the menu icon support-mobile-menu-icon in the top-left corner, then Account Information.
    Desktop: Select Account Information in the top-right corner of your browser window.
  4. Select Authorized Applications.
  5. In the Name your password field, label your App Password with the name of the mail client it’s for, then select Generate.
  6. Write down the randomly generated app password or copy it to your clipboard.
  7. Enter the password in your email client using the instructions below. When you’re finished, select Done on the popup.
  8. If you have another email client that needs an App Password, select Add Another. Or select the trash icon support-internet-webmail-delete-icon-rogers to delete an entry.

How do I update my settings to use the App Password?

The instructions below will help you update your password with the App Password for the most common email clients. If you need help with a client that’s not in the list, the software manufacturer will best be able to assist you with this.

Note: These instructions are intended for Rogers Yahoo! email users only. If you use a Rogers Yahoo! account to send email from a non-Rogers Yahoo! address, we recommend that you reach out to your other provider. Most have now updated their servers so that this is no longer necessary. If they are unable to help, you can still create an App Password, however enter it in your Outbound Email Server settings only.

To confirm that you’re running Outlook 2010, read the banner image that pops up when the program loads or click on File in the menu bar, then select Help. For Outlook 2013/2016, click on File then Office Account. This will tell you the version you are running.

  1. Click File.
  2. Click Account Settings twice.
  3. Select your Rogers email account and then click Change.
  4. In the Logon Information section:
    • User Name should be your full @rogers.com email address.
    • Password - enter or copy/paste the App Password you generated above for Outlook. Ensure the Remember Password option is checked.
  5. Click Next.
  6. Click Finish.
  7. Click Close.

Outlook 2007

To confirm that you’re running Outlook 2007, read the banner image that pops up when the program loads or click on Help, then About Microsoft Office Outlook in the menu bar. If it doesn’t say Outlook 2007 or these menu option are not there, you’re running a different email program.

  1. Click Tools and then Account Settings.
  2. Select your Rogers email account and then click Change.
  3. In the Logon Information section:
    • User Name should be your full @rogers.com email address.
    • Password - enter or copy/paste the App Password you generated above for Outlook 2007. Ensure the Remember Password option is checked.
  4. Click Next.
  5. Click Finish.

Windows 10 Mail is the default email program on Windows 10. If someone else set up the computer for you and you’re not sure, you can confirm you’re using Windows 10 Mail by clicking on Settings, then About. It will say Mail and Calendar.

  1. On the main Windows 10 Mail screen, click on Settings then Manage Accounts.
  2. Click on your Rogers email account.
  3. On the Account Settings screen:
    • Your User name should be your full @rogers.com email address (it will be greyed out and not editable).
    • Password - enter or copy/paste the App Password you generated above for Windows 10 Mail.
  4. Click Save.

Windows Live Mail

To confirm that you’re running Windows Live Mail, read the frame above the menu bar. It will say Windows Live Mail. Otherwise, you’re running a different email program.

  1. From the main Windows Live Mail Screen, right click on the Rogers email account in the left-hand column.
  2. Click Properties and then the Servers tab.
  3. In the Incoming Mail Server section:
    • Email username should be your full @rogers.com email address.
    • Password - enter or copy/paste the App Password you generated above for Windows Live Mail. Ensure the Remember Password option is checked.
  4. Click Apply.

Windows Mail

To confirm that you’re running Windows Mail, read the banner image that pops up when the program loads or click on Help then About Windows Mail in the menu bar. If it doesn’t say Windows Mail or these menu options are not there, you’re running a different email program.

Note: This version of Windows Mail only ran on Windows Vista. This operating system is no longer receiving support or security updates from Microsoft. We recommend that you consider updating your operating system.

  1. Click Tools.
  2. Click Accounts.
  3. Select the account you are using to check your Rogers email and click Properties.
  4. Click the Servers tab.
  5. In the Incoming Mail Server section:
    • Email username should be your full @rogers.com email address.
    • Password - enter or copy/paste the App Password you generated above for Windows Mail. Ensure the Remember Password option is checked.
  6. Click Apply.
  7. Click Close.

Outlook Express 6

To confirm that you’re running Outlook Express 6, read the banner image that pops up when the program loads or click on Help then About Outlook Express in the menu bar. If it doesn’t say Outlook Express 6 or these menu option are not there, you’re running a different email program.

Note: Outlook Express 6 only ran on Windows XP which is no longer receiving support or security updates from Microsoft. We recommend that you consider updating your operating system.

  1. Click Tools.
  2. Click Accounts…
  3. Click on the account on the list of internet accounts and click Properties.
  4. Click Servers.
  5. In the Servers window check the following:
    • Account name - confirm that this is your full @rogers.com email address.
    • Password - enter or copy/paste the App Password you generated above for Outlook Express. Ensure the Remember Password option is checked.
  6. Click Apply.
  7. Click Close.

To check which macOS version you’re running, click on the Apple icon in the menu bar and select About this Mac.

  • You’ll need to update your Mail settings if you are running Yosemite (10.10) or lower.
  • For El Capitan (10.11) or higher, check how your Rogers Yahoo! email account is labelled in the Accounts tab of your Mail Preferences.
    • If you see Support-macOS-yahoo-mail-logo , then you’ve already set up your Mail account using the Yahoo! option and no further action is needed.
    • If it’s labelled with Support-macOS-regular-mail-logo you’ll need to generate and use an App Password to update your Mail settings

If you need to update your Mail settings for Sierra (10.12) or higher:

  1. Click the Mail menu
  2. Click Preferences then the Accounts tab.
  3. Click on the account for your Rogers email.
  4. Select Server Settings to see the username and password fields for both the Incoming and Outgoing Mail Servers.
    • If the Incoming Mail Server (IMAP) and Outgoing Mail Server (SMTP) fields are not here, you’ve already set up your Mail account using the Yahoo! option and no further action is needed.
  5. Ensure your full @rogers.com email address is in both User Name fields.
  6. Paste the App Password you generated into both Password fields.

To update your Mail settings for El Capitan (10.11) or lower:

  1. Click the Mail menu.
  2. Click Preferences then the Accounts tab.
  3. Click on the account for your Rogers email. (If you only see Yahoo! IMAP on macOS 10.11 or higher you don't need to update your settings!)
    • User Name should be your full @rogers.com email address.
    • Password - enter or copy/paste the App Password you generated above for macOS Mail.
  4. Click on the Outgoing Mail Server and click on Edit SMTP Server List.
  5. Click on the Advanced tab.
    • Ensure that the User Name is your full @rogers.com email address.
    • Paste the same App Password as above into the Password field.

Mail on iOS

To check which iOS version you're running, launch the Settings app and then tap General > About. The Version number indicates your iOS version.

  • You'll need to update your Mail settings if you’re running iOS 8 or lower.
  • For iOS 9 or higher, no updates are needed if the Incoming Mail Server settings are not present when you reach step 4 below.

To update your Mail settings using your App Password:

  1. Launch the Settings app.
  2. To see a list of your email accounts, tap:
    • Mail, Contacts, Calendars(iOS 9 or lower)
    • Mail (iOS 10)
    • Accounts & Passwords (iOS 11)
    • Passwords & Accounts (iOS 12)
  3. Tap the account you want to update then tap Account.
  4. Under Incoming Mail Server, enter the App Password generated above in the Password field and tap Done. iOS will let you know if the password has not been entered correctly.
    • If the Incoming Mail Server field is not here, you’ve already set up your Mail account using the Yahoo! option and no further action is needed.
  5. Under Outgoing Mail Server, tap the server name listed in SMTP.
  6. Tap the server name under Primary Server.
  7. Under Outgoing Mail Server, enter the App Password generated above into the Password field, then tap Done. Again, iOS will let you know if the password has not been entered correctly.
  8. Tap Account, Done.

Android

You’ll need to update your settings if either situation below applies:

  • You’re running Android 4.4/KitKat or lower.
  • You didn’t use the Automatic or Yahoo! setup option when creating your account in Mail on Android 5.0/Lolipop or higher.


To confirm which version of Android is loaded on your device, launch the Settings app and then tap About Phone. The Android version number indicates which version of Android you are running.

Note: These are general instructions for Android. Since each manufacturer can customize Android, the steps for your version may differ slightly.

Android 4.4/KitKat Email app

  1. Launch the Email app.
  2. Tap the menu icon | then Settings.
  3. Tap the account you want to update.
  4. Scroll to the bottom and tap Incoming settings.
  5. Enter the App Password generated above into the Password field and then tap Done.
  6. Tap Outgoing Settings.
  7. Enter the App Password generated above into the Password field and then tap Done.
  8. Tap on your email address in the top bar and then Settings to return to your Inbox.


Android 5.1/Lolipop or newer

  1. Launch the Settings app.
  2. Tap on Accounts.
  3. Tap on Personal (IMAP), then Account Settings and then the email account you need to update.
  4. Scroll to the bottom and tap Incoming settings.
  5. Enter the App Password generated above into the Password field and then tap Done.
  6. Tap Outgoing Settings.
  7. Enter the App Password generated above into the Password field and then tap Done.
  8. Exit the settings.