Rebooting your Ignite TV Box

There are four easy ways to reboot your Ignite TV Box (without losing any of your settings or content!).

By Manually Unplugging

  • Unplug your Ignite TV Box.
  • Wait 30 seconds.
  • Plug your Ignite TV Box back in.

From the Help Menu

  1. Press the A button on your Voice Remote to open the Help menu.
  2. Select Restart.
  3. Select Restart again to confirm.
  4. Wait a few moments for the system to reboot.

With the Power Button

  1. Make sure your cables are tightly secured.
  2. Hold the Power button on your Voice Remote for 10 seconds. The Ignite TV Box will automatically reboot.

From Device Settings

  1. Press the Rogers button on your Voice Remote to open the main menu.
  2. Select Settings (the gear icon).
  3. Select Device Settings.
  4. Select Power Preferences.
  5. Select Restart.
  6. Select Restart again to confirm.
  7. An Ignite TV welcome screen should display, then the Ignite TV Box will resume playing the previous channel.

Good to know:

If you’re still experiencing a problem with your Ignite TV service, run through this checklist:

  • The Ignite TV Box is on, set to the appropriate input source and tuned to one of your subscribed channels.
  • All video cables between the Ignite TV Box and the TV are firmly connected.
  • The coaxial cable feed is firmly connected to the Ignite TV Box and the wall jack.
  • The cool-down warning isn’t on your Ignite TV Box. If so, take measures to remove your Ignite TV devices from its overheated environment (i.e., remove any other devices stacked on top of it).
  • If the Ignite TV Box video output is connected to a home theatre unit, the unit is on and set to the appropriate input source.
  • The Ignite TV Box video output is connected to a TV through an HDMI or component cable connection. Turn the TV and the Ignite TV Box off. Wait one second, then turn both devices back on.

Still experiencing problems? Contact us and we’ll be happy to help.