Troubleshoot issues streaming to TV using the app

If you’re experiencing issues launching or using the app on Ignite TV, you can try the following steps to get you back up and streaming to your TV:

Close and Reopen the App

1.    You can close the app by selecting Exit on the app itself.

2.    If you’re still experiencing issue, try Rebooting your Ignite TV Box

If you’re still unable to launch or use the app after rebooting your Ignite TV box, please reach out to us through our Contact Us page and we’ll be happy to help!

Note that the mobile version of the app is not supported by Rogers. You’ll need to visit for any issues relating to the mobile app.