Caller ID spoofing happens when a caller changes the information sent to your phone's caller ID display to hide their identity, sometimes for bad reasons.
Here are some helpful tips on protecting yourself from caller ID spoofing or spam calls
Caller ID spoofing happens when a caller changes the information sent to your phone's caller ID display to hide their identity, sometimes for bad reasons.
Here are some helpful tips on protecting yourself from caller ID spoofing or spam calls
Keep these in mind for your protection while using your home or mobile phone.
Don’t give away your personal information
If you answer a call from an unknown number, ask for a number you can call them back on.
Don’t call back or answer calls from unknown numbers.
If the call is at all suspicious, it’s probably a scam.
If they say they’re calling regarding one of your accounts, don't hesitate to ask for further information and call the firm back through the firm’s general switchboard number.
Be aware that a Caller ID showing a “local” number no longer means it's necessarily a local caller. If the caller claims to be from a legitimate company or organization, hang up and call them back using a valid number found on their website or on your latest bill if you do business with them.
You can often identify scam calls because they'll typically originate from a blocked caller ID, or from overseas. Under CRTC rules, all outgoing calls from Rogers must be identifiable by a local or toll-free phone number and will never appear as a blocked or overseas caller ID.
Some scam calls can even show your own phone number as the incoming caller.
The caller may claim a variety of reasons for contacting you, including updating your account or billing information, or they are offering customer reward incentives, and they'll ask for your banking or account details in order to do so. Additionally, with this type of scam call, a recorded voice may answer the phone before being transferred to a live representative.
Legitimate Rogers agents will have your account information on hand and will always confirm it with you for identification purposes.
A Rogers agent will never ask for bank account or credit card information to confirm your identity, and this information shouldn't be volunteered until the identity of the caller has been confirmed.
No legitimate business will request you to send cash by mail.
If you feel that the caller isn't legitimate, simply hang up and don't engage in the conversation. See the following section for additional tips you can use to protect yourself.
If you answer and the caller (often a recording) asks you to press a button to stop receiving calls or asks you to say “yes” in response to a question, just hang up. Scammers often use these tricks to identify, and then target, live respondents, or to use your “yes” to apply unauthorized charges to your bill.
If you answer and the caller asks for payment using a gift card, it’s likely a scam. Legitimate organizations like law enforcement won't ask for payment with a gift card.
If you've lost money as a result of a scam call, contact your local law enforcement agency for assistance.
Use caution if you are being pressured for information immediately.
If in doubt, if something doesn’t seem right, or if the caller is pushing you to do something, hang up and speak with a trusted friend, family member, or co-worker before doing anything. An objective perspective will often shed light on fraudulent activity.
Below are some ways you can prevent caller ID spoofing and spam calls, or handle them if they occur.
Spam Call Detect is a feature included in all Rogers Wireless plans with Name Display. With Spam Call Detect, you’ll be able to see if incoming calls could be fraud or spam. Learn more about this feature
Take advantage of Name Display. Most Rogers Wireless plans come with the Name Display feature, which allows you to see a caller’s name and number on your phone. Learn more about this feature
You can also block specific numbers right on your phone on most devices, this would send the call to voicemail and wouldn’t ring through to your phone.
Use Home & Away Online Manager from Rogers. This service lets you manage and customize your home phone calling features including Privacy Settings from anywhere, anytime through your MyRogers account. Find out more about Home & Away Online Manager .
Take advantage of Call Display and Name Display. Most Rogers plans come with the Call Display feature, which allows you to see a caller’s number on your phone. Name display lets you see both a caller’s name and number. learn more about these features
For additional information and resources, visit crtc.gc.ca/eng/phone/telemarketing.