Use Call Forwarding

The following steps explain how to use the Call Forwarding feature on your mobile device.

Note: Conditional forwarding will not work when voicemail is activated.

Change Settings

  • To change the existing or the active number of Call Forwarding:
    1. Cancel the existing Call Forwarding.
    2. Reactivate Call Forwarding with a new phone number.
  • Call Forwarding types:

Unconditional

Type Codes
Activate *21* (10 digit phone number) # Send
Temporarily Deactivate #21# Send
Reactivate *21# Send
Cancel ##21# Send
Status *#21# Send

If Number is Busy (Conditional)

Type Codes
Activate *67*(10 digit phone number) #Send
Temporarily Deactivate #67# Send
Reactivate *67# Send
Cancel ##67# Send
Status *#67# Send

If There Is No Reply

Type Codes
Activate *61*(10 digit phone number)# Send
Temporarily Deactivate #61# Send
Reactivate *61# Send
Cancel ##61# Send
Status *#61# Send

If the Customer is Not Reachable

Type Codes
Activate *62*(10 digit phone number)# Send
Temporarily Deactivate #62# Send
Reactivate *62# Send
Cancel ##62# Send
Status *#62# Send