We’ve simplified the online ordering process to ensure you have a positive experience shopping on Rogers.com. But we also want to take care of you every step of the way – even after you’ve clicked “Submit.”
Read on to learn more about how you can order online, track your online orders and take care of online returns.
Whether you’re a new customer or an existing one, whether you’re looking to upgrade your smartphone and wireless plan or to purchase a Smart Home Monitoring system and equipment, you can find and order it all on Rogers.com. Simply explore your options under the “Shop” tab on the Rogers.com home page.
You can learn more about buying or upgrading Rogers devices and equipment online here.
When your package ships, you will receive an email from Rogers with your tracking number and the name of your courier.
If your order is shipped through Purolator, you may also receive SMS messages from your courier when your order has shipped, so please check your MyRogers profile to make sure your contact number is up to date.
If you need to return a Rogers product you ordered online, make sure of the following:
Once you’ve confirmed the above, follow the process detailed here to return or exchange your online order.
*Used SIM cards are not refundable.