Addressing unresolved concerns
Additional information
If you’ve connected with our teams and we haven’t resolved your issue to your satisfaction, the Commission for Complaints for Telecom-television Services (CCTS) may be able to help. CCTS will review your complaint. If it falls within their mandate, they’ll refer the matter back to us to resolve the issue within 20 calendar days. If it’s not resolved by that point, they’ll investigate further.
Commission for Complaints for Telecom-television Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.