Shaw Mobile customers must transfer to Rogers by December 21, 2023
Frequently Asked Questions
Learn about moving to Rogers Mobile.
Plans and pricing
Yes, you’ll become a part of our coast-to-coast network, giving you more connectivity than ever before!
Transfers are generally completed within 2.5 hours. We'll explain the process in detail when you Live Chat, call or visit a Rogers retail store to begin your move.
You can continue to enjoy your Shaw home services the same way you do today. We are only moving mobile services to Rogers.
No, you’ll have to move all the lines to Rogers at the same time to benefit from the Shaw equivalent Rogers Mobile plans.
No, your current add-ons will not be transferred to your Shaw equivalent Rogers Mobile plan.
Yes. Once your move to Rogers is complete, you’ll just need to register your device to access Text 9-1-1.
Yes, you’ll still have access to this service and you can use the IPR app as well. We recommend you do a self test once your move to Rogers is complete. If you face any issues, you can simply re-subscribe to IP Relay Service.
Your saved voicemails with Shaw Mobile can’t be transferred to your Rogers Mobile voicemail service and will be deleted once your Shaw Mobile account closes. It’s best to retrieve and save all your messages before moving to Rogers.
If you're an iPhone user with a Visual Voicemail subscription, you can save your voicemails to the Cloud.
These plans are only for current Shaw Mobile customers, who will need to move to the Rogers network in the next few weeks. These plans have been built to honour their current plan features and pricing. Customers who don’t have Shaw Mobile can browse our in-market plans!
No, you won’t need to pay any setup fees when you move to Rogers.
You may notice that your monthly service fees and discounts are displayed differently with Rogers. Rest assured, your current Shaw Mobile plan pricing won't increase.
Any incremental promotional discount or offer that you currently get with Shaw Mobile will be added to your new Rogers plan. The discount will appear on your first Rogers bill or it’ll appear backdated on your second bill.
No, your current mobile number is not changing. You might see a different phone number listed in your email confirmation. Don’t worry, this is just a temporary phone number that’ll change to your current mobile number once your service transfer is complete.
If your Rogers transfer kit is lost, damaged or you did not receive one, the primary account holder can collect a replacement kit at a Rogers store. They’ll need:
If the plan in your transfer kit doesn’t reflect your current Shaw Mobile plan, please call 1–844-551-1957.
Yes. If you are the primary account holder and you’ve received a transfer kit, bring the kit and the mobile phone used with that Shaw Mobile number to a Rogers store.
If you have only received the legal notice and not the kit, bring 2 pieces of ID and a recent Shaw Mobile bill.
No, a credit check is not required when moving to Rogers.
To get started, the account holder of your Shaw Mobile plan can Live Chat with a Specialist above, call us at
1-844-551-1957 or visit a Rogers store, and we’ll set you up with a Shaw equivalent Rogers Mobile plan. You’ll need:
Note: all your Shaw Mobile lines will need to be transferred at once.
Billing and accounts
There's no self-serve option to move your Shaw Mobile service to Rogers Mobile.
However, our Specialists are ready to help you. You can Live Chat with a Specialist above, call us at 1-844-551-1957 or visit a Rogers store to learn more about the Shaw equivalent Rogers Mobile plan available to you.
When you move to Rogers Mobile, your Shaw Mobile account will close. When you receive your final Shaw bill, the amount due must be paid directly to Shaw in the same way that you've paid your past bills.
If you have a credit on your Shaw Mobile account, you’ll be refunded in one of the following ways:
If you have a credit on your final Shaw Mobile bill that's greater than $10, you’ll be refunded in one of the following ways:
- To the credit card used to make your most recent payment.
- By cheque, sent to your current mailing address on file.
We are working to bring MyTab over to Rogers and will let you know when this feature is ready.
If you’d like to move your service to Rogers Mobile now, you’ll have to pay your MyTab balance found on your final Shaw Mobile bill. The total amount due must be paid directly to Shaw in the same way that you've paid your past bills.
Your device financing (or MyTab) balance won’t show in the email confirmation. If you received a transfer kit, your MyTab balance on your Shaw Mobile account will be transferred to Rogers as a Rogers device financing amount.
You can view this balance on your Rogers bill as a Monthly Device Payment in the Additional Charges and Credits section. The bill will also tell you your remaining number of financing payments and MyTab charge (until the end of your MyTab term).
No, your auto payments settings with Shaw won't be transferred over to your new Rogers account. You'll need to set up Automatic Payments via MyRogers to ensure you maintain your Shaw Mobile plan pricing. Learn more about Automatic Payments with Rogers.
Once you move to Rogers, you may continue with your preferred billing type (online or paper bills). However, after a few months, we’ll be moving all our subscribers to online billing.
Accessing Rogers online bills is simple. Once your move to Rogers is complete, you just need to create a MyRogers account. This will give you access to your billing information, usage details and more.
No, you’ll be required to create a new username and password with a MyRogers account when you move to Rogers.
Once you move, you’ll receive an email with all details on how to create a MyRogers account.
No, your authorized users won’t carry over. You’ll need to set up your authorized users again in a few simple steps when you open your Rogers Mobile account.
No, your accounts and billing will not be combined. In the future, if there are any changes, we’ll let you know.
You can contact Rogers for support with your Rogers services and account.
We also offer 24/7 access to a library of online support content, several self-serve options through MyRogers and our Virtual Assistant!