Try these options to troubleshoot the XR100 voice remote and get your Rogers Xfinity Streaming services running smoothly again.
How to troubleshoot your Rogers Xfinity Voice Remote (XR100)
Replacing the batteries
If your voice remote isn’t responding, it may be out of battery. Follow these steps to replace the batteries.
- On the underside of your voice remote, press down on the battery cover and slide it off the remote.
- Remove the old batteries.
- Insert two new or fully charged AAA batteries into the battery slots, matching the negative and positive sides with the indicators in the battery compartment.
- Slide the battery cover back on to close.
Still having issues?
You might need to re-pair or re-program your remote to get it working with your Rogers Xfinity Stream Box, your TV or other devices.
What symptom best describes the issue you’re experiencing?
Can’t use voice commands or change channels
You’ll need to pair your voice remote with your Rogers Xfinity Stream Box. For step-by-step instructions, go to How to pair and program your Rogers Xfinity Voice Remote.
Can’t control TV volume or power
You’ll need to program your voice remote to work with your TV. For step-by-step instructions, go to How to pair and program your Rogers Xfinity Voice Remote.
Can’t control the volume of my sound system
You’ll need to program your voice remote to work with audio devices. For step-by-step instructions, go to How to pair and program your Rogers Xfinity Voice Remote.
How to factory reset your remote
If the battery level is good and re-pairing or re-programming didn’t resolve your issue, you can try doing a factory reset of your remote.
- Simultaneously press and hold the Back (←) button and the Add (+) button until you hear a beep.
- Press 9, then 8, then 1.
- Wait for the confirmation beeps to finish resetting your remote.
- Once this is complete, you can retry pairing your voice remote by pressing the
button while pointing at the TV box. - Follow the on-screen steps to complete the pairing process.
button while pointing at the TV box. Once you’ve factory reset your remote, you’ll need to re-pair or re-program your remote to your Rogers Xfinity Stream Box, your TV and other devices. For step-by-step instructions, go to How to pair and program your Rogers Xfinity Voice Remote.