These Rogers Satellite terms (“Terms”) apply to your use of the Rogers Satellite service. These Terms form part of our agreement with you and supplement your Mobile Service Agreement, the Rogers Terms of Service, Acceptable Use Policy and Privacy Policy provided to you and available at rogers.com/terms. As Rogers Satellite is an emerging technology, if you use Rogers Satellite after the beta trial, please check rogers.com/terms for the latest version of these Terms.
1. What is Rogers Satellite?
Rogers Satellite offers satellite-to-mobile connectivity directly from a low earth orbit satellite constellation to your smartphone using one or more third-party satellite partners combined with Rogers mobile network technology. The beta trial begins with messaging-only capabilities. This means you can send and receive messages, including text-to-911. In the future, we plan to offer certain types of mobile applications, voice calling and mobile-data services.
2. Do I need a specific device to use Rogers Satellite?
Most smartphones four years old or newer will be compatible with Rogers Satellite. Visit rogers.com/support/satellite for the most current list of supported and compatible smartphones. We recommend you use an optimized device when using Rogers Satellite. If your device is not optimized, your access to and the proper operation of the service may be limited. Please ensure your device and related software is up to date, including the latest version of your device’s operating system. Your experience using Rogers Satellite will vary depending on your smartphone’s brand, model and software. You are responsible for verifying device compatibility prior to using Rogers Satellite. If, at any time, we identify that you are using an incompatible device, we reserve the right to remove your access to Roger Satellite as incompatible devices will not be able to use Rogers Satellite
3. Where and when can I use Rogers Satellite?
Check out rogers.com/coverage to see where Rogers Satellite coverage is currently available. As the technology evolves, coverage areas may change. Rogers Satellite is currently not available north of the 58th parallel, in specific regions or outside of Canada. Rogers Satellite service availability may vary significantly depending on a range of factors, including, but not limited to, device compatibility, device battery life, device operating system version, network conditions, geographic location, terrain, weather conditions, satellite positioning and availability of line-of-sight access to the satellite. In some areas or circumstances, the service may be intermittent or temporarily unavailable. This means you may find that some messages are sent or received almost instantly, while others may take several minutes or longer. While the service is designed to function in a wide range of environments, uninterrupted connectivity cannot be guaranteed at all times, or in all locations. To use Rogers Satellite, you must be in area with coverage that is outdoors with an unobstructed view of the sky. Rogers Satellite is not available where there is a traditional cellular network, indoors, in areas with obstructed views of the sky, or on airplanes or cruise ships. Rogers Satellite network connections are designed to take priority over third-party satellite connections. When using Rogers Satellite, you will not be able to simultaneously use or connect to other third-party satellite messaging and/or emergency services on your smartphone.
4. What can I expect during the beta trial?
During the beta trial, when you are in a Rogers Satellite coverage area, you can use your smartphone for messaging-only capabilities and, in the event you need emergency assistance, text-to-911 emergency services.
5. What happens once the beta trial ends?
Once the beta trial ends, your access to Rogers Satellite ends and you have the option to purchase a Rogers Satellite subscription. If you have an Ultimate plan at the time the beta trial ends, Rogers Satellite is included in your plan and you can access Rogers Satellite as long as you remain on an eligible plan.
6. What if I don’t want to participate in the Rogers Satellite beta trial?
You may opt out of the Rogers Satellite beta trial at any time by logging into your MyRogers account and removing Rogers Satellite in Manage Add-ons or by contacting us at 1-888-ROGERS-1. Upon opting out, your access to Rogers Satellite will end immediately and you will no longer be able to send or receive messages via Rogers Satellite, including text-to-911 emergency services.
7. How does my usage in Rogers Satellite coverage areas count?
Messaging: Messages sent from Rogers Satellite coverage areas will be deducted from your monthly plan’s messaging allotment. Standard pay-per-use charges apply for premium text messaging and international messaging, as applicable.
Data: Some types of messages, such as iMessage, RCS (Rich Communication Services), and MMS (Multimedia Messaging Service), use small amounts of data. To use iMessage, RCS or MMS in Rogers Satellite coverage areas, you must be using an optimized device. When using iMessage, RCS, or MMS in Rogers Satellite, data will be deducted from your monthly plan’s data limit. Currently, there are limitations when sending multimedia content over satellite, including: iMessage and RCS: You will not be able to send or receive multimedia content. MMS: You may send multimedia content, but it is limited to a maximum file size of 3KB. As the Rogers Satellite capabilities continue to evolve, additional data functionality may become available after the beta trial ends and any usage will be deducted from your plan’s monthly data limit. Unless your mobile plan includes Rogers Satellite, you will need to subscribe to the latest in-market Rogers Satellite add-on or plan to use future capabilities like data functionality.
Voice: Currently, there is no voice functionality in Rogers Satellite coverage areas. As the Rogers Satellite capabilities evolve over time, additional voice functionality may be added after the beta trial ends and usage will be deduced from your plan’s monthly limit. Unless your mobile plan includes Rogers Satellite, you will need to subscribe to the latest in-market Rogers Satellite add-on or plan to use future capabilities like voice functionality. Standard long distance pay-per-use charges will apply, as applicable
8. How does Rogers Satellite text-to-911 work and what do I need to know about emergency messages?
Currently, the ability to contact emergency services in Rogers Satellite areas is limited to text-to-911 for critical situations. Messages will be routed to a third-party call centre that will then contact local emergency services. Response times will vary depending on location, environmental factors and available resources. All satellite messages, including text-to-911 are subject to delivery delays. Voice calls, including to 911, are currently not supported over satellite. Visit rogers.com/911 for the latest information on Rogers Satellite emergency services. All text-to-911 messages are free of charge.
Text-to-911 only
- There are circumstances when text-to-911 service may not be available or may be limited, including potential inability to connect to the satellite, delays in connecting to the text-to-911 service, issues when moving between satellite and cellular networks, and inability to determine your location and telephone number.
- In an emergency, compose a new message and enter "911" in the “To” field. In the message, include your full name, phone number, location information (e.g., GPS coordinates if you have them), a description of the emergency and any other important information (e.g., medical information, remaining battery life, etc.) Do not include other recipients or attachments like photos, emojis or videos. Push the “Send” button when your message is complete.
- Your text message will be sent to a third-party call centre. It may take a few minutes for the text message to be delivered or received via satellite depending on environment and network factors. Stay outside in clear view of the sky while you wait for an agent to reply to you via text.
- Once you have been precisely located, the agent will contact the local emergency agency and share the information you provided in your text message(s). The agent could ask you more questions via text, so it is important to stay close to your device and connected to Rogers Satellite. Select devices may have the ability to share location information with emergency services automatically.
- If you move back into the cellular network, notify the agent by text before exiting satellite coverage. The agent may offer to call you directly. Otherwise, dial 911 as soon as you are connected to a cellular network
9. Are there any warranties or limitations of liability for Rogers Satellite services?
The availability of Rogers Satellite is never guaranteed and there could be temporary capability or technical issues that impact the service. In some areas or circumstances, the service may be intermittent or temporarily unavailable. In addition to the warranties and limitation of liability set out in the Rogers Terms of Service available at rogers.com/terms, to the maximum extent permitted by applicable law, and except towards residents of Quebec for damages resulting from a Rogers Party’s own act, the Rogers Parties will not be liable to you or to any third party for:
- the performance, availability, reliability, timeliness, quality, coverage, uninterrupted use, security or operating of the Rogers Satellite service, including those caused by satellite positioning and availability of line-of-sight access to the Rogers Satellite constellation, network conditions, geographic location, terrain, weather conditions, and/or device compatibility and the use of a device that is not optimized; and
- the denial, restriction, blocking, disruption or inaccessibility of the Rogers Satellite service, including text-to-911 or other emergency services, including as a result of the limitations described above
© Rogers Communications
08/25