Digital TV

If the device above is not what you have, click here for Ignite TV support.

Check for Outages

If it’s more than one TV in your home that you are having issues with, there could be a network outage in your area. Visit Network Help & Outages to ask our virtual assistant Anna if there are any service issues in your area.

Check out these helpful videos

Program Your Champion Remote

Set up your Rogers Radio Frequency (RF) Remote to your TV and Digital NextBox.

Learn more

Fixing a black screen

Learn more about what causes a black screen on your TV and how you might fix the issue.

Learn more

Seeing “Not Authorized” on your TV

Resolve the “Not authorized” message on your TV.

Learn more

Check out these helpful guides



Black Screen & Not Authorized

Distortion & PVR Playback



Screen & Remote Settings

Find & Watch

On Demand

Pay Per View

Parental Controls

Navigatr Guide

Other Guides

Package Changes


FAQ & Television Service Provider Code

TV Call Display


Atlantic Interactive Program Guide

Accessibility & Moving



A customer uses the Community Forums to find more information

Community Forums

Join the community and discover solutions, share tips, or get advice from other members.