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Troubleshooting: Rogers Xfinity TV remote control issues

Learn how to troubleshoot common issues with the Rogers Xfinity TV (formerly known as Ignite TV) remote control. From changing batteries to button issues, these tips will ensure that your remote is functioning properly.

Did you know? If your remote isn't working, you can use the Accessible Web Remote as an alternative. Visit How To: Use the Web Remote to control your TV to learn more.

Checking the battery level

If your Rogers Xfinity TV remote control is not responding or functioning as expected, you should check your battery levels to see if the batteries should be replaced. There are several ways to check the battery level of the Rogers Xfinity TV remote control:

Using your voice:

  1. Hold the microphone button on the Rogers Xfinity TV remote control.
  2. Say "About".
  3. The resulting screen on your TV will show the Rogers Xfinity TV remote control's battery level, as seen below.

You can also check the battery level via the Rogers Xfinity TV Guide:

  1. Press Shaw button on the remote
  2. Use the arrow buttons to select Settings (the gear icon)
  3. Use the down arrow button to highlight About and press OK
  4. Remote battery level is displayed at the top of the screen

To check the battery power on the remote control itself:

  1. Open the programming mode on your Rogers Xfinity TV remote control
    1. XR11 (2017 model): Press the Setup button on the remote until the LED at the top of the remote changes from red to green
    2. XR15 (2020 model): Press the A and D buttons on the remote until the LED at the top of the remote changes from red to green
  2. Press 9 - 9 - 9
  3. The LED will blink to indicate the battery level.
    • 4 green blinks indicate that the battery power is excellent
    • 3 green blinks indicate that battery power is good
    • 2 red blinks indicate that battery power is low
    • 1 red blink indicates that the battery power is very low and that the batteries should be replaced
  4. If your LED blinks red five times when pressing any button, this indicates that your battery power is extremely low and the batteries should be replaced as soon as possible.

Troubleshooting unresponsive remote buttons

If you have an Rogers Xfinity TV remote and the buttons are not responding or performing as expected when you press them, follow the steps below to troubleshoot the problem:

  1. Press a button on the remote:
  2. If the LED does not flash at all, replace the batteries and try again.
  3. If the LED flashes red five times on any button press, this is an indication that the batteries are very low and should be replaced.

Replacing the batteries

The Rogers Xfinity TV remote takes two (2) AA batteries. To replace the batteries, press and slide down on the battery cover in the area shown below (on the back of the remote).

Performing a factory reset

If the buttons on your Rogers Xfinity voice remote are still unresponsive, you may need to perform a factory reset.

To perform a factory reset:

  1. Activate the programming mode on your remote
    • XR11 (2017 model): Press the Setup button until the LED at the top of the remote changes from red to green
    • XR15 (2020 model): Press the A and D buttons until the LED at the top of the remote changes from red to green 
  2. Press 9 - 8 - 1
  3. The LED will blink green twice to indicate that the remote was reset
  4. After the factory reset is complete, you'll need to re-pair your remote with a TV box.

Note: Pairing the remote to a TV box means that the remote will control only that box unless it is paired to a different box. If you have multiple TV boxes and have paired your remote to one of your TV boxes, make sure that you are not using the remote that is paired to that specific cable box.