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Channel Numbers are Not Displaying and Unable to Tune Channels - Hamilton

The following are general troubleshooting steps to resolve issues when the channel numbers are not displaying and unable to tune channels.

Symptom

  • Channel numbers are not showing on the Motorola, Pace or Arris digital boxes in the Hamilton region.
  • Unable to tune to channels on the Motorola, Pace or Arris digital boxes in the Hamilton region.

Cause

  • The channels are not correctly tuned. The auto tune option needs to be enabled.

Resolution

  1. Press the [MENU] button twice.
  2. Press the [DOWN] arrow key and select Setup.
  3. Scroll to and select Guide Setup.
  4. Press the [DOWN] arrow key to scroll to Channel entry behavior – No Auto Tune.
  5. Press the [LEFT] arrow key to enable Auto Tune. The line should now show Channel entry behavior – Auto Tune.

If you have an Arris model MG5225 or MP2000 and are still having issues, please call technical support at 1 855 381-7838 to have a technician swap your box. You can’t swap these boxes at our retail stores.