Fix a black screen on your TV

The information below covers our Digital TV service/products. For Ignite TV support click here.

Check for Outages

If it’s more than one TV in your home that you are having issues with, there could be a network outage in your area. Visit Network Help & Outages to ask our virtual assistant Anna if there are any service issues in your area.

Why is my TV screen black?

An unplugged power cord, loose cables, and a wrong input are some of the reasons your TV screen might be black. See more reasons and learn how to determine what’s causing this issue by watching the video below:

Fixing a black TV screen

From checking your output to switching your channel and confirming whether this issue appears on other channels, here are some tips for fixing a black TV screen: